Garden City, MI. ***** 734-***-**** ad0om3@r.postjobfree.com

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JEFFERY WISEMAN

PROFESSIONAL SUMMARY

Results-oriented IT professional with proven leadership skills. More than 30 years' experience as an IT Consultant with extensive knowledge of technical Support (Hardware and Software), telecommunications support. A Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients.

SKILLS

Set-Up and Maintain Servers and Workstations (Hardware and Software) In Data Centers, Municipal and corporate environments.

Server hardware assembly (Processors, Drives SCSI, Memory,

Election systems/Equipment,

Software Installation (OS and corporate software)

Low voltage Cabling and fiber Optics cabling and testing.

User Administration

File and folder Administration

Printer and Scanner Administration

IP Phone Systems

Back-Up systems

Router Configuration

VPN

Visual Basic

Database Design, Development and Administration

Microsoft Access

Microsoft SQL server

Sybase SQL

Corporate Training

Corporate Employee Training

Training Programs

Certificates in advanced MS Word, advanced MS Excel and advanced MS Access

Certificate, Team Facilitation Skills/Statistical Problem Solving

Helpdesk Administration

Mission Critical Applications

Software Integration

Diagnostic Tools

Help Desk Support

Technical Oversight

Technical Performance Monitoring

Technical Guidance

Change Management

Technical Research

Network Configuration

Customer Service Process Improvement

Technical Design

Technical Specification Updates

Cybersecurity

Technical Diagnostics

Data Management

Technical Writing

Technical Presentations

Technical Expertise

Bug Fixes

Client Collaboration

Solution Implementation

Policy Knowledge

Design and Implementation

Customer Service Databases

Helpdesk Administration

Mission Critical Applications

Software Integration

Diagnostic Tools

Help Desk Support

Technical Oversight

Technical Performance Monitoring

Technical Guidance

Windows Server 2003

Operating System Installation

Consultative Support

Change Management

Team Meetings

Technical Research

Network Configuration

Customer Service Process Improvement

Technical Design

Team Support

Hardware and Software Optimization

Hardware Components

Technical Specification Updates

Cybersecurity

Technical Diagnostics

Data Management

WORK HISTORY

SENIOR TECHNICAL CONSULTANT 10/1999 to Current

Wise Technologies, LLC

Install and Maintain – Servers and Workstations in Data Centers and municipal and corporate environments. Windows 7, windows 10 and Windows 11

Administration (Hardware and Software Troubleshooting), Active Directory, Router configuration, WiFi configuration, Cellular WAN, Office 365, Data Center Administration, Election Systems, IP Phone Systems, Internet of Things, Security Systems, remote systems (Zoom meetings and Remote Connectivity Support), SQL Databases Set Up and Maintain Scanners

Recommended technology upgrades to improve client security.

Troubleshot systems comprised of security alarms and Internet connectivity.

Investigated system issues and implemented resolutions to reduce downtime.

Researched and adopted new technologies to add value to existing offerings.

Assessed business requirements to create focused solutions.

Improved systems with the addition of new features and infrastructure.

Developed diagrams to describe and lay out logical operational steps.

Enhanced and reconstructed computer systems to increase efficiency.

Installed system updates to address vulnerabilities and reduce security issues.

Organized system operating procedures to strengthen controls.

Analyzed client business processes to propose optimal software applications for unique requirements.

Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions using ticketing systems.

Document Imaging, Web Site Development, Graphics Design, Video Editing, Webinar Management, Vending Machine Maintenance, Internet Marketing/Research, Application Programming, Hardware Support, Corporate training, and technical documentation.

Recommended technology upgrades to improve client security.

Troubleshot systems comprised of security alarms and Internet connectivity.

08/1998 to 10/1999

Matrix Imaging

Senior Technical Consultant - Document Imaging, Recruit and Manager Technicians, Install and Maintain – windows NT/2000/2003 Server and windows 95/98/2000/XP Clients,

SQL Databases Set Up and Maintain Scanners, WAN Installation, Web Site Development, Application Programming, Hardware Support,

Corporate training and technical documentation.

Recommended technology upgrades to improve client security.

Troubleshot systems comprised of security alarms and Internet connectivity.

Collaborated with stakeholders to transform client requirements into turnkey solutions.

Investigated system issues and implemented resolutions to reduce downtime.

COMPUTER SYSTEM ADMINISTRATOR/COMPUTER SYSTEMS ENGINEER – CORPORATE TECHNICAL TRAINER 05/1994 to 08/1998

Brach Tech Data / SPX Corporation

Recruit and Manager Technicians, Maintained 2 windows NT 4.0 file servers and 1 Unix (SPARC 20) file server and 1 MAC File Server, 100 Windows 95/98 Windows Clients 8 Unix clients, 12 Complexity MAC clients, Application Programming, Hardware Support, Corporate training and technical documentation.

01/1997 to 06/1998

Northville Christian Academy

Maintain Computer Lab – 24 Windows 95 Clients with a Novel File Server

TECHNICAL WRITER/COMPUTER 06/1992 to 05/1994

St. Claire Inc

System Maintenance – Maintain 6 MS DOS/Windows 3.11 Clients

Develop Technical Training Manuals, Develop Lockout Placards and Lube Placards.

CNC PROGRAMMER/CNC MACHINIST 05/1986 to 06/1992

New Hudson Corp

Program CNC (Computerized Numerical Control) Manufacturing Equipment using FANUK controllers.

Run Program CNC (Computerized Numerical Control) Manufacturing Equipment using FANUK controllers.

EDUCATION

The State of Michigan DTMB (The Department of Technology, Management & Budget), Lansing, MI

Cybersecurity, Cybersecurity, 05/2021

Henry Ford Community College, Dearborn

Associate of Science, Computer science technologies, 06/1994

Courses Include Advanced BASIC, FORTRAN, COBOL, C, Assembler Language, Operating Systems, Programming Logic and system analysis. I was also A PEER Tutor for the Computer Information System department.

Honoree of Phi Theta Kappa Society (National honor Society)

3.65 Computer science technologies GPA

3.5 Overall GPA

CompTIA, Dearborn, MI

CDIA (Certified Document Imaging Architect), Document Imaging, 05/2000

Microsoft Corporation - May 2000

MCP (Microsoft Certified Professional)

New Horizons, Livonia, MI. - 1999

Completed MCSE training courses

Administering Microsoft Windows NT

Supporting Microsoft Windows NT – Core technologies

Supporting Microsoft Windows NT – Enterprising technologies

Internetworking with Microsoft Windows NT TCP/IP

Certificates in advanced MS Word, advanced MS Excel and advanced MS Access

Department of Homeland Security, Detroit, MI

Cybersecurity: Prevention, Deterrence, And Recover, Cybersecurity, 04/2007

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