Technical Support Entry Level

SUMMARY

Entry-level Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing the most tasks. Beginner technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues.

SKILLS

EXPERIENCE

CSR / Blackboard - Remote 09/2020 - 05/2021

•De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

•Educated customers on special pricing opportunities and company offerings.

•Documented conversations with customers to track requests, problems, and solutions.

•Assisted customers in making payments on accounts and setting up payment plans.

•Fielded customer complaints and queries, fast-tracking them for problem resolution.

EDUCATION AND TRAINING

Certificate: Intermediate Networking 3//2022

Palm Beach State College - Lake Worth, FL

Bachelor of Arts: Information Technology 12/2019

The University of South Florida - Tampa, FL

Certificate: Microsoft Office Specialist 12/2012

Pahokee High School - Pahokee, Florida

LH

LATERIA HARRELL

861 Padgett Circle Pahokee, Florida 33476

561-***-****

*******.*******@*****.***

•Data evaluation

•Mac and PC proficiency

•Providing customer support

•Computer maintenance

•Technical support services

•Call Center Operations

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