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Customer Service Office Manager

Location:
Caldwell, ID
Salary:
40,000
Posted:
October 28, 2023

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Resume:

Objective

●Acquire a position with a company allowing me the opportunity to apply years of service-oriented activities in assisting others while providing quality business information and support.

Experience

Cascade Student Transportation, Meridian, ID

December 2020 - July 2021

Student School Bus Driver

●Maintain personal records including compliance of driver log book records (DOT regulations)

●Maintain/monitor equipment to facilitate safe daily operation of company vehicle

●Maintain student identification and seating charts to identify and assure student safety

JETL Logistics, Caldwell, ID

April 2018 - present

Self-employed transporter

●Maintain personal equipment/maintenance records for transport of recreational vehicles

●Maintain personal records including compliance of driver log book records (DOT regulations)

●Maintain/monitor applications to facilitate industry connectivity (Transflo, Comdata, Keep Trucking … )

Idaho Asphalt Supply, Nampa, ID

February 2015 - March 2018

Load Dispatcher/Office Manager

●Monitor, schedule and dispatch daily customer loads

●Communicate with customer contacts for product and delivery needs

●Handle daily walk-in customer service needs

●Monitor phones and office supplies other miscellaneous items as needed

Multiple Companies, Boise,

July 2006 - January 2015

Truck Driver

●Promote customer service and loyalty with professional appearance and positive interaction

●Freight western United States, comply with DOT regulations for safe vehicle and product delivery

●Maintain delivery records to facilitate management of customer accounts

●Daily maintenance checks for proper operating equipment

Albertsons Inc., Boise, ID

December 1999 - July 2006

Applications Analyst/Computer Programmer

●Technical support and system maintenance for various software applications encompassing administration and security support for internal and external business customers

●Support HR/Payroll user base utilizing COBOL and SQL

●Maintain government agency reporting

Micron Technology, Boise, ID

March 1998 - November 1999

Payroll User Analyst and Tax Administrator

●Test and verify data from a legacy to fully integrated system

●Interpret, communicate and implement company policy and procedures ensuring compliance with government regulations

●Procedural documentation and reporting for accurate classification of data

●Explore and troubleshoot settings of earnings and deductions

Entech/Montana Power Co, Butte, MT

May 1975 - March 1998

Internal Business Professional

●Information Systems/Application support and Database Administration (1996-1998)

●Internal Auditing/EDP and Finance (1992-1996)

●Internal Consultant for Payroll Dept. while attending college (1998-1992)

●Payroll Director/Payroll system implementation (1994-1998)

●Payroll Accountant (1975-1984)

Education

Montana College of Technology, Butte, MT

1989 - 1992

●BS Computer Science, Business Information Systems

Sage Technical Services, Caldwell, ID

2006

●CDL Training with Certification



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