High School Noc Technician

Driss CHAOUI

Born in **/**/**** in Settat, Morocco

Morrocan,

Address : N19, Rue Al Bahaa Sanjari, Maarif, Casablanca. Phone : (+212 ) 6 89 12 52 40.

Email : ********@*******.***

Formation

**** : Bac + 4 in Telecommunications at the High School of Engineering Sciences of Morocco (EMSI Rabat). 2000 : Second year in the High School of Technology in Fes ( ESTF ), Electro-technical Specialist. 1998 : Bachelor in Mathematics « A Series ».

Professional Experiences

Since 05/2021 :

NOC Technician within KOLIBRI Technologies :

- Monitoring of Companies Technical Infrastructure.

- On-boarding new Client to the monitoring Platform.

- Establish Scripts to automate the Platform management.

- Participate to provide necessary troubleshooting to solve Customer’s issues and requests, using internal Ticketing System.

- Establishment of the DATTO-RMM solution and migrate all clients database. From 24/06/2019 to 30/09/2020 :

IT Infrastructure Engineer on behalf of EXELA Technologies :

- Ensuring the security, availability and maintenance of the various software and hardware components of the IT infrastructure.

- Project management for the deployment of the Cisco Jabber solution for unified communications.

- Participation in the installation and management of an EDM platform for the processing customer flows.

- Project to set up a centralized management of the Wifi network of the different sites ( Cisco WLC ).

- Installation, operation and management of several production platforms.

- Supervision of the security infrastructure, systems, networks and databases.

- Monitoring of the services provided by the various service providers and IT equipment.

- Monitoring of investment and operating budgets related to the IT department. From 09/11/2016 to 31/10/2018 :

IT Support Specialist at SAMSUNG C&T Corporation in the Industrial Complex of OCP in El JADIDA :

- Management of ITIL processes: Incidents, Problems, Change Request and Security Management.

- Administration of the Active Directory/Exchange platform.

- Administration of Unix ( AIX, Sun Solaris and Linux ) and Windows systems.

- Helpdesk tasks and infrastructure management.

- Ensuring compliance with current security standards and IT best practices From 01/07/2012 to 30/11/2014 :

Technical Support N2 for fixed product within ATENTO on behalf ISP MEDITELECOM, destined to SME / SMI customers and large companies, in Casablanca :

- Access management for SME/SMI and large accounts.

- Supervision of InDoor and OutDoor equipment ( Antennas: Wimax, FH and Optical Fiber).

- Remote intervention on equipment’s configurations installed at the customer's premises (Switches, IADs, IP Centrex and Routers).

- Follow-up of customer complaints and relationship with other departments involved in the resolution and troubleshooting.

From 18 /03 /2011 to 16 /02 /2012 :

Network and System Administrator at BRAND CONNECTIONS Company based in Marrakech:

- IT asset management : Administration of servers, Databases and Network Equipments.

- Supervision and maintenance of the telephone network (PBX NORTEL BCM 400).

- Relationship with suppliers in Morocco and abroad.

- Guarantor of the satisfactory operation of applications, computer and telephone network. From 15 /12/2008 to 16/12/2010 :

Technical Support Service of the MEDITELECOM fixed products in ATENTO, for SMEs / SMIs customers and large companies in Casablanca.

From 01/03/2005 to 31/11/2006 :

Technical Support for HP products (Printers and Scanners) within SITEL in Casablanca.

-Providing technical support and service necessary for the benefit of BENELUX and SWITZERLAND customers.

-Customer complaints tracking and recovery of other participants in the resolution and troubleshooting. Centers of Interest : NTICs, travels and FootBall. Languages : English, French and Arabic.

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