Eugene J. Juniak MS/IA MCP

***** **** ** ***. *** Southfield, MI 48033

Phone: 248-***-**** Cell Phone 248-***-****

ad0oh1@r.postjobfree.com

CUSTOMER & DESKTOP SUPPORT PROFESSIONAL

Customer Support experience (10 years) (IT 7+ years)

Focused on Communication and listening skills (7+ years Phone

Support). Great Research and analysis skills, and knowledge of Network Infrastructure. MS XP, 2003- 2007/10, and MS Office Product 98 to 2016 experience. Some knowledge of Microsoft IIS.

Basic Troubleshooting: ISP/LAN/WiFi, Routers, Switches, and Firewalls

Windows Active Directory administration and maintenance of end-user accounts, permissions, and access rights

VMWare, Hyper-V, and other server virtualization technologies Network, Application, and File Servers; Mail/Messaging Servers and Cloud Services

Experienced in diagnosing and resolving difficult problems in area of hardware, application and operating systems

Interface with end users handling inquiries regarding system configuration and operating systems

Effectively communicate technical advice to non-technical personnel

Ensure timely distribution of information for greater efficiency and user productivity

SKILLS OVERVIEW

Top 3 Skills:

1. Installation and maintenance of telecommunication equipment

2. Provides modifications to the telecom systems and on the end uses devices to support any changes

2. Microsoft Word, Outlook, and Excel

Proficient with setting up, maintaining, and troubleshooting computers, printers, software, telecom, and mobile-related peripherals

Experience with Help Desk ticketing and monitoring software

Recent Microsoft Windows client platforms: Window Server, SharePoint

Email troubleshooting: Microsoft 365

Provide support to a network of 4,800 with 60+ servers, 70 switches and 12 routers

Provide accurate Level 1 trouble call support and exceed contractual guidelines on initial contact

Effectively coordinate user and network support issues resulting continuous stability of client network integrity and performance

Consistently clear, coherent documentation of processes

Adept at installation, troubleshooting and problem resolution of DMS (Defense Messaging System) Hardware and Software

Able to create/delete user accounts in Active Directory and Exchange.

Customer focused for greater efficiency and effective dispute resolution

CAREER PROGRESSION

Jan-2017-Present Logicalis US

Computer Support

NOC, Level 1,2, & 3 Support, Network Administration Monitor Network switches, Servers, Access points, and Firewalls with Nagios Fusion XI. and Solar Winds to Monitor Network

Support Office/Outlook 2013

SAP Administrator Create SAP accounts and manage passwords and migration of SAP

Active Directory Administrator Create/Delete accounts, add features as VPN access.

Remote Support with TeamViewer

Install software as needed with SCCM

Work with Security to delete terminated accounts

February 2016 – Jan 2017 Target – Cashier/GSA/Cashier Trainer

Cashed out People, in charge of all Cashiers, closed out all registers at end of night, dropped money in safe at night, make change for cashiers.

Oct-2013- February 2016 Adecco/Hewlett Packard

Computer Support Johnson Control Account

Support for Lotus Notes, migration to Outlook2013 Active Directory Admin Create Delete and create special permissions in Accounts.

Install Email on Cell phones,

Support Office 2013, and

Exchange create accounts/delete terminated accounts, Password Resets, Unlock Accounts after security questions.

Assisted in Windows 7 Migration and Data Transfers

Data migration and transfer of Lotus notes archives to Microsoft .pst files

Install Software Using SCCM

Feb 2003 – Oct 2013 Target – Cashier/GSA/Cashier Trainer

Cashed out People, in charge of all Cashiers, closed out all registers at end of night, dropped money in safe at night, make change for cashiers.

2001 - 2003 VIA-IT/HEWLETT-PACKARD / Ford Motor Company

Enterprise Messaging Team

Ran Security Polls on emails as requested by Ford.

Did Email restore for Ford employees

Did Load balancing on exchange servers.

Created accounts in exchange

Deleted exchange accounts

Did Virus Updates When Needed

1999 - 2000 NCI INFORMATION SYSTEMS, INC.

Associate Help Desk Specialist - US ARMY TACOM

Phone Support/Desktop Support

Main Support for DMS Outlook

Created Exchange accounts

Deleted Exchange Accounts

Helped in mass password Change 4800 + users

Data Recovery for users.

Image computers for new hires.

Probation Counselor- Volunteer 40th District Court

EDUCATION

Bachelor's Degree in CIS – May 11th, 2013

Graduate School Masters in IA – Graduation date; May 14th, 2016

UNIVERSITY OF DETROIT MERCY

TECHNICAL

EXPERTISE

Windows NT

Windows 95

Windows 98

MCP Windows 2000

Windows 7/10

MS DOS

MS Office

97/2000/ thru 2016

Outlook 2000/2010/2013/16

Netscape

Netscape Mail

Outlook Express

Explorer 8.0-11

Mozilla Firefox

Norton Anti-Virus

Novell Netware

3.1 And greater

IBM PC's

Network Interface

Cards

LAN

Windows XP

Heat Database

Peripherals

Novell Intranet-

Ware 4.11, 4.12 & 5

Exchange 5.5

HP OV Service Desk

4.1

Remedy

ITSM

HONORS

Alpha Iota Delta

International Honor

Society

- Delta Mu Chapter

Employee of the Year

Best Front Desk

Volunteer of the Year -Community Service- 1998

Outstanding Customer Service Rep - 1999

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