HARVEY L. COLE

Christiansburg, VA 540-***-**** ad0od2@r.postjobfree.com

SCREEN-PRINT & EMBROIDERY ACCOUNTS MANAGER

Goal-oriented professional with 15+ years of business development and sales experience. Dynamic problem solver with proven organizational, analytical, and follow-through capabilities. Strong ability to build, manage, engage, and coach teams to achieve high-performance standards, meet tight deadlines, and enhance the customer experience. Foster an atmosphere of teamwork and collaboration with an emphasis on metrics, positivity, and details. Strengths in learning new skills, embracing challenges, and navigating challenges with professionalism and poise. Core Expertise

OSHA Compliance Equipment Repair Account Management CRM Software Sales Business Development Interpersonal Communication Training & Development Customer Service Procedures & Policies PROFESSIONAL EXPERIENCE

ACCOUNTS MANAGER Texsource Screen Printing Supply Kings Mountain, NC 2012-Present A leading North American supplier of screen-printing equipment, inks, and supplies to support business growth. Represent Texsource as the main point of contact for new and existing customers while facilitating sales of screen-printing equipment, ink, and supplies. Foster lasting relationships with 500 business customers, ensuring high retention and upsell rate. Effectively communicate the company’s competitive advantage and ability to customize product solutions.

Doubled embroidery supply sales in just the first year of employment by doing conducting extensive outreach and establishing positive customer rapport.

Increased sales in Virginia from $480K to $1.2M in only four years.

Honored as the Top Salesman of the Year by Workhorse Products for accelerating sales growth and providing outstanding customer service.

EMBROIDERY CONTRACTOR SWF East Christiansburg, VA 2009-2012 International producer of commercial apparel, accessory, and promotional embroidery machines. Certified as an embroidery equipment technician to install and service industrial computerized embroidery machines on location. Trained business customers on the use and maintenance of their embroidery equipment. Evaluated equipment and customer needs to determine machine trade options and value.

Orchestrated the company booth at four trade shows for graphic professionals, explaining the advantages of SWF machines and cultivating relationships with new and existing customers.

Applauded for outstanding customer service and the ability to turnaround dissatisfied customers. OWNER Star Promotions Christiansburg, VA 2000-2009 Local embroidery and promotional advertising company. Founded the local embroidery company by creating and executing a business plan, hiring and training 50+ employees total, securing supplies and equipment, writing and monitoring budgets, and marketing products. Resolved all concerns with equipment, property, employees, and customers in a timely, professional manner.

Achieved $1M in sales in four years after opening a second store location and adding eight new employees.

Introduced modern processes, procedures, and quality control measures, driving efficient work processes.

Devised, implemented, and evaluated marketing strategies to meet ambitious sales goals. AWARDS

Small Businessperson of the Year Montgomery Chamber of Commerce Top Salesman, Eastern US Region Workhorse Products EDUCATION & PROFESSIONAL DEVELOPMENT

Associate of Science, Electrical Technology New River Community College Dublin, VA Coursework, Accounting, Marketing, & Business Law New River Community College Dublin, VA