Jocelyn Valentin

*** ****** ** *** ***, Roxbury MA 02119

617-***-**** ad0obt@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

● Well rounded customer service

● Excellent interpersonal communication, time management and organizational skills

● Prioritize workload and multi-task; flexible to changing priorities; effective work performance in a fast-paced work environment

● Conscientious in following through on commitments and deadlines; capable of working with minimal supervision and willing to assist others

● Positive attitude; consistent and detail-oriented approach to completing assigned tasks

● Fluent in English and Spanish

Employment Experience

June 2023 – Current

Customer Service Representative – PLS Check Cashers, Dorchester MA

●Providing outstanding customer service to ensure repeat business

●Promoting our products and services to current and potential customers

●Ensuring all transactions are completed in compliance with federal, state, and local regulations

●Following company policies and procedures

●Maintaining a balanced cash drawer

●Completing all transactions accurately, including cash handling

●Using multiple computer applications to access information and process transactions

●Resolving customer complaints or referring complaints to the Store Manager for resolution

●Maintaining a safe, organized, and clean environment

●Performing other duties as instructed by management

May 2021 – Dec 2021

Deli Clerk - Stop and Shop, Boston MA

● Provide customer service and make product recommendations.

● Prepare food for customers, including slicing deli meats and cheeses, making sandwiches, and pricing and packaging items

● Operate deli equipment according to safety guidelines.

● Adhere to food safety and sanitation guidelines and company policies.

● Clean and sanitize deli equipment and food surfaces, including meat and cheese slicers, deli display cases and utensils.

May 2011– January 2012

Retail Sales Associate - Goodwill Industries, Boston, MA

● Processed customer sales quickly and accurately

● Handled cash, check and credit card purchases, balanced cash drawer

● Kept merchandise neat, added stock to sales floor

● Assisted customers with information about sales and location of merchandise

● Ensured loss prevention by monitoring dressing rooms and observing customers

● Maintained cleanliness of store by vacuuming, sweeping, dusting, organizing

June 2007– June 2008

Retail Sales Associate - Kmart, Rutland, VT

● Assisted customers with purchases and returns

● Processed and tagged new merchandise in warehouse

TRAINING AND EDUCATION

Roxbury Community College - attending

Human Service Major

Boston Program for Youth and Families, Boston, MA, 2011

General Education Diploma

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