SKILLS:

• Customer and Resident Relations. • Property Contract Administration

• RealPage/One-site, Blue moon, Knock • Rental Record Keeping

• Microsoft Office, Happy Co., Asana • Clear Communication

• Microsoft Word, Excel, Confluence • Creative and Adaptable

• Multitasking and Prioritization • Sales and Marketing EXPERIENCE:

LEASING CONSULTANT 01/2023 – 08/2023

Nantucket at Fannin Station Houston, TX

Orleans, Charleston

Lynd Management

• Specialize in resident retention and occupancy by Maintaining a high leasing ratio as the top leasing agent.

• Knock CRM used to track new leads and follow up with interested parties.

• Conduct informative and personalized property, virtual and FaceTime tours resulting in new leases.

• Performed weekly Market Surveys for occupancy data comparison and market rent evaluation.

• Screened applicants through RealPage/Onesite preparing lease documents to obtain signatures and first payments from new residents at move-in.

• Developed and maintained strong, professional relationships with co-workers and residents by providing exemplary customer service.skills, coordinating and planning weekly resident events.

LEASING CONSULTANT 03/2022-09/2022

Heights on Katy Houston, TX

TAMMY SCOTT

ad0oaq@r.postjobfree.com 936-***-**** Youngsville, LA SummarY:

Goal driven leasing agent recognized for professionalism with excellent communication and customer service skills. Maintained a high 75% leasing ratio as the top leasing agent specialized in resident retention and occupancy by increasing occupancy to 99.4% and pre-leased at 100% at a 301 unit, mid-rise, A property. Also, maintained a high 60 % leasing ratio at a 387 unit, mid-rise, A+ property by increasing occupancy from 84% to 93% in four months as the top leasing agent by conducting informative and personalized multi-family housing tours and completing the lease process with an eye for detail, a team player, and a problem solver, working quickly to resolve issues in high pressure situations while building and maintaining positive resident relations. Disrupt Management

• Tracked leads using Knock CRM software and followed up with interested parties.

• Performed on-site property tours and FaceTime tours resulting in new leases.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Screened applicants and prepared lease paperwork through RealPage/Onesite and Blue moon to obtain signatures and first payments from new residents.

• Developed strong, professional relationships with residents by delivering exemplary service and engagement.

OWNER

Warehouse Furniture Outlet Rusk, TX 12/2021-11/2016

• Developed and implemented successful sales strategies to meet business goals.

• Set pricing structures according to market analytics and emerging trends.

• Monitored market conditions and managed merchandising and inventory control to set product pricing.

• Devised business and marketing plans and prepared monthly financial and sales reports to maximize performance.

APPRENTICE HOME INSPECTOR 06/2013-10/2016

Precise Home Inspections New Waverly, Tx

• Highlighted critical issues with descriptions and photographs for detailed Home Inspection reports.

• Evaluated new construction and existing homes against local building codes to detect deficiencies.

• Performed inspections of current construction, refurbishment, and repair projects.

• Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.

• Maintained up-to-date knowledge of inspection techniques, codes, ordinances, and regulations.

ADMINISTRATIVE ASSISTANT 08/2010-05/2013

Discount Plumbing Company Richards, Tx

• Processed payroll, invoices and expenses using Quick books to facilitate on-time payments.

• Answered multi-line phone systems and routed service calls to staff.

• Reading blueprints and preparing sub-contractor project lists for commercial and residential projects.

• Interacted with vendors, contractors, professional services personnel and submitted bids for plumbing projects.

• Processed financial documents, contracts, expense reports and invoices.

• Automated office operations by managing internal and external customer correspondence, records, and data communications.

CORRECTIONAL OFFICER 09/2006-07/2010

Texas Department of Criminal Justice, TDCJ Huntsville Tx

• Supervised offender work assignments and evaluated performance for compliance with standard regulations and classification.

• Inspected cells and conducted random searches of common areas.

• Observed Inmate behaviors to prevent crime, escape attempts and other dangerous activities.

• Transported Inmates to and from medical and dental appointments, unit transfers, court hearings and emergency situations.

• Provided leadership, technical guidance and mentoring to other staff members and new employees.

OFFICE MANAGER 01/1987-03/2006

SEI Heat Treat Co., Inc. Houston, Tx

• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.

• Coordinated office activities and operations to comply with company policies and industry guidelines.

• Processed payroll, invoices and analyzed financial data to maximize revenue.

• Managed customer and vendor accounts and collections for delinquent accounts.

• Processed inspection and specification documents.

• Managed and approved company purchase orders.

EDUCATION:

SAM HOUSTON STATE UNIVERSITY Huntsville, TX 05/2021

• BBA-Bachelor of Business Administration

ACE-ABLE AGENT Real Estate School Houston,TX (enrolled) 06/2023 - present REFERENCES:

Natalie Torres-Manager 713-***-****

Nantucket at Fannin Station

Paula Watson 936-***-****

Clint Freyou 337-***-****

Patout Brothers

Terri Khan. 713-***-****

Avenue Flower Shop

Carra Liles 936-***-****

Carra’s Pest & Termite

Marion Clark 936-***-****

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