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Customer Service Patients

Location:
Trail, BC, Canada
Posted:
October 29, 2023

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Resume:

EDUCATION

Selkirk College

Education Assistant Student at present

Castlegar, British Columbia

Southwestern University PHINMA

1997

Graduate of Doctor of Optometry

WORK EXPERIENCE

Executive Optical - Optometrist

June 1, 2019 - August 15, 2023

Vision Express Philippines — Optometrist/OIC

January 1, 2016 ~ April 30, 2019

Vill

mor

—— The Optical Shop, Inc. - Optometrist/Assistant Optometrist

March 1, 2003 - October 31, 2015

CONTACT DUTIES AND RESPONSIBILITIES

First point of contact to customers and welcome customers into

ADDRESS: .

1330 Third Avenue

Trail, British Columbia

MOBILE NUMBER:

236-***-****

EMAIL:

vi i@

Available Time to Work

Mondays and Thursdays

7:00 am to 11:00 am

Monday to Thursday

5:30 pm to 10:00 pm

the store.

Educate, counsel and advise patients on contact lens use,

preventive care and maintenance related to occupation and

lifestyle

Recommend to patient on prescription glasses to used and give

necessary information to help improve their visual demands,

visual ability and visual standards.

Train and educate patients on how to use and maintain their

contact lenses.

Answer questions and provide advice to patients on proper eye

care techniques; maintaining and how to take care of their

prescription eyeglasses and contact lenses the right way.

Assist customers in the selection of eyewear that suits their

needs

Creating work orders for ophthalmic laboratory technicians to

ensure the proper lenses.

Orders custom made lens products from optical laboratories and

Fridays ‘4

2:00 pm to 10:00 pm monitor process order.

Weekends * Verifies lens prescriptions of ordered lenses and check for

7:00 am to 10:00 pm

accuracy.

Adjusting the eyewear to ensure its proper fit.

Utilizing special tools to repair and replace broken frames,

SKILLS . ‘ :

replacing frames screws and frame alignment.

* Productive * Responsible for cleaning the optical instruments

«Flexible * Overseeing the daily operations of the stores including the

* Organizational scheduling of the staff

«Multitasking * Maintains inventory of frames and lenses ensuring that supplies

* Customer Service are ordered as needed properly run the department.

Product * Organizes and maintaining product display for sales purposes

Knowledge throughout the workday

* Helpful Assist with recording patient information.

* Good Listener

Attending and dealing with customer concerns and complaints

Explaining promotional offers and products to customers

Taking payments from the customer



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