Customer Service Data Entry
Resume:
Lawrencia Collins
Harrisburg, PA
**************@*****.***
Well-organized professional, equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Work Experience
Clerk 2
Pa dept of Revenue
March 2022 to Present
Answering inquiries and assisting with tax documents for claimants and their representatives. Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities. Maintained complete records of client tax returns and supporting documentation in secured areas. Offered clients recommendations to reduce tax liabilities. Customer Service Rep
Capital Blue Cross
August 2017 to March 2022
Assisting members with issues and questions regarding their health insurance benefits, enrollment, perform front desk responsibilities related to the scheduling of patients, insurance verification, handling high volume calls, payment collections, email correspondence, faxing, filing, copying, data entry, retrieving and sorting mail to be distributed to the correct departments. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Casual Mail Handler
United States Postal Service
November 2015 to July 2017
Sort and process mail and parcel, loading and unloading trucks, set-up and break down of equipment, and ensuring work area was cleaned.
Distribution Process Worker
New Cumberland Army Depo.
March 2010 to July 2015
Loaded products onto trailers for delivery, loaded and unloaded pieces into boxes for shipment, moved freight, stock and other materials to and from storage and production areas and loading docks, stacked and transported all overstock to storage areas, reported equipment failures and malfunctions to supervisor, cleaned and maintained the warehouse in compliance with safety standards, also operated forklifts and pallet jacks.
Education
High School Diploma
Harrisburg High School
September 2003 to June 2007
Skills
• Payment Collecting
New Account Creation
Time Management
Account Management
Verbal and Written Communication
Account Servicing Skills
Database Management
Language
English Proficiency
Additional Information
• References
1. Shana Butler- Supervisor 223-***-****
2. Zakiya Nickens- Co-worker 717-***-****
3. Amber Taylor- Associate 336-***-****
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