Angie DiSanto

ad0o7k@r.postjobfree.com

216-***-****

RESUME

Professional Summary

Goal oriented seasoned professional who is resourceful, enthusiastic and detail-oriented with more than 30 yrs experience in the hospitality industry. Accustomed to providing high level customer experiences and fast pace environments. Motivator of team members with the ability to discern customer’s needs and communicating them effectively to create a successful experience.

Objective

With my recent move to South Carolina from Cleveland Ohio in October '23, my objective is to pursue a sales position with a company that encourages professional growth, teamwork and emphasizes guest satisfaction as the focus and priority of the entire operation.

Professional Experience

SS Kemp/Trimark USA January 2021 to Sept 2023

Reorders Coordinator

Orchestatred equipment orders for the company's largest restaurant chain account by quoting to ordering, coordinating shipping, installation and customer service working directly with the individual stores as well as vendors and freight companies

Brookdale Senior Living December 2020 to January 2021

Sales Counselor

Under limited supervision, received walk-in/call-in visitors and used software systems to identify and contact leads provided by the outside lead generators and current community residents. Effectively explained and demonstrated to prospective residents and their families the benefits of residing and receiving care at the community. Communicated sales and contractual information and closes contract sales to maintain and improve occupancy levels. Involve community staff to promote and explain community services, practices, policies, pricing and other information. Encourage prospective residents and families to make wait list deposits. Maintained long term contact with prospects to encourage continued familiarity. Encourages and promote visits and tours of the community. Maintained positive and understanding relationships with current residents and their family. Encouraged their positive promotion of community to friends, acquaintances and family. Identified religious, civic and social groups to which current residents belong in order to expand referral network. Cultivated leads with current residents through positive interaction and interest in activities and concerns.

Destination Cleveland, Cleveland, OH April 2013 to March 2020

Senior Manager, Convention Sales

Solicit and manage national associations for conventions and meetings. Develop leads by prospecting and undercovering local connections (Cleveland Champions) to assist in bringing meetings and sleeping rooms to the community. Execute city proposals by sourcing multiple hospitality partners, negotiate and collect intel to meet the requirements of the RFP (Request For Proposal). Execute and host site visits that include hotels, convention center, city attractions in order to present Cleveland as a competitive city. Attend trade shows for assigned markets. Work collaboratively with different departments such as Convention Services, Marketing and Partnership to represent the City of Cleveland as a destination.

Sheraton Cleveland Airport, Cleveland, OH July 2007 to April 2013

Sales Manager

Met and exceeded goals in 2010, 2011 and 2012. Responsible for inside and outside sales efforts for new accounts while maintaining key accounts for group room sales. Markets included Government, Associations, Medical, Religious and Education.

Holiday Inn Select City Centre Hotel, Cleveland, OH 1998 to 2007

Sales/Executive Assistant/Human Resources

Sales and coordination of group and transient bookings, conferences and free-standing catering. Customer service trainer for guest service agents. Liaison for guest service issues and conducted Manager on Duty responsibilities. Experience in administrative support for GM, sales team and hotel operational management team.

Sodexho/Corporate Services Cleveland, OH & Detroit, MI 1996 – 1998

General Manager/Marketing Manager

Holiday Inn Lakeside Hotel, Cleveland, OH ` 1992 – 1996

Director of Catering

Marriott W. 150th Street, Cleveland, OH 1990 – 1991

Director of Catering

Flatley Company, Boston, MA 1987 – 1990

Operational Services Regional Trainer

Wichita Marriott Hotel, Wichita, KS 1985 – 1987

Director of Catering (Opened property)

Marriott North Hotel, Columbus, OH 1982 – 1985

Director of Catering

Marriott East, Cleveland, OH 1980 – 1982

Sales Manager

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