GINA TUSA

Kansas City, MO *****

ad0o21@r.postjobfree.com

816-***-****

Skilled Administrative Worker. Experienced in recruiting and comfortable various computer programs including Microsoft Office Systems, North American Payroll, PeopleSoft, Consona and Oracle. Microsoft Teams, Zoom, Contact Recorder, CRM additionally experienced in balancing month end financial reports, Alpha/Numeric filing systems, data entry, shipping and receiving, scanning, and responding to customers' needs.

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Ernst and Young Kansas City, MO

December 2021 to March 2023

Answering consumers questions about the Affordable Connectivity Programs (ACP) and Lifeline Phones

Allowing them to know there are 3 ways to sign up for ACP, their Providers, paper application, or the website. Researching them in NLAD (National Verifier). Assuring that their applications are completed and letting them know rather they are qualified or if they would to upload more documentations. Giving them the qualifying and Applications dates, editing their applications, or closing the application upon request of consumer.

Maximus-Customer Service / Quality Assurance Analyst Kansas City, MO

May 2019 to Oct 2021

Assuring that the PSR's followed the correct compliance according to the HIPPA guidelines. Monitoring calls so that the Veterans preference's are taken asking their availability of days, times. Their unavailability, giving them 3 options up to six months or later. Basically it depends on the Authorization, some are just 6 months validity dates and some may be a year. At times Providers may asked for the Authorizations be faxed. Customer Service Representative Q&A for CDC Surge and Non Surge ( Center for Disease Control), sending emails to people of the questions about COVID- 19 and other Diseases. Quality Assurance Analyst listening to Phone Agents calls and grading them for call, the research, answers to the general public, answering the inquiry of the callers their concerns.

Customer Service Representative

USA800/Results - Kansas City, MO

November 2017 to February 2019

Answered phones working with various accounts, taking orders or taking donations, working as lead helping other associates with calls when supervisors is not on the floor

Selling Hills Pet foods, Aerosoles shoes, Reissuing states food stamp cards. Taking mortgage payments ( Paylease), taking donations for ACS ( American Cancer Society), Shriners Hospital for Children, mailing out CHRISTIAN magazines, setting people up for Seminars, doing returns for Hills Pet. Selling Hickory Farms Foods.

Administrative Support/Customer Service

Kelly's Employment Services - Kansas City, MO

March 2006 to June 2014

Provided administrative support duties for the pharmacy department. Answered incoming call from customer regarding their medical prescription insurance eligibility and redirected calls to the appropriate department.

Confered with customers by telephone in order to provide information about products and services. Obtained orders and/or cancelled accounts. Routed and sorted incoming legal documents for the Suit Media Department.

Received and processed daily cash receipt from the drivers, entered accounts receivable data using Excel spreadsheets database, and/or presentation software. Balanced end of month financial statements.

Verified and logged bank deposits, ordered office supplies, checked VIN numbers for company vehicles, tracked and monitored the licenses and insurance of the drivers. Sent weekly payroll to manager, prepare invoices, reports, memos, letters, financial statements. Scanned loan files, and verified papers in numerical sequence.

Assisted customers with food and beverage purchases. Maintain and stocked condiment carts. Reconcile cash drawer at the end of each shift. customer service, answered phones, directed calls performed data entry, copied files, open, sorted and route incoming mail. Answered correspondence, scanned loan files using Kodak 5120 scanner, processed inbound and outbound mail, filed, and ordered departmental supplies

Recruiter/Employee Asst

H&R Block - Kansas City, MO

January 2011 to April 2014

Kansas City, MO 01/2011-04/2014

(HR Payroll & Benefit Spt. )Processed pay, performed payroll and benefits adjustments on People Soft, and Consona computer programs. Monitored employees' working hours on Star web, research lost checks, tax data, and processed complaints. Coordinated direct deposits, extracted W-4s and state tax information. (Recruiter/Employee Asst.) Performed other duties as assigned including scheduling recruitment visits, researched background checks for new hires, and coordinating testing. Verified completion of required compliance documents and processed a variety of employee relations issues in a fair and consistent manner. Updated new-hire status, extended offers of employment, and completed necessary documents for associates review. Forwarded interviews and background checks web links nationwide. Managed the recruitment process to maximize recruiting results., answered phones, verified clients information, corrected errors and made appointments with tax professionals. Spoke with various associates nationwide to ensure compliance with requirements. (Mystery Caller) Ensured staff presented themselves as a warm and friendly employee and scheduled followup appointments. Inquired in to tax pro questions, and determine who referred client to our agency.

Pharmacy Packer

Randstad Professionals - Overland Park, KS

September 2011 to June 2012

Scanned, packaged, weighed and shipped thousands of prescription to various locations nationwide and through the United States.

however school closed - Kansas City, MO June 2015 to September 2016

Accounting Wright Career College - Overland Park, KS 2006

Finance

Victory Temple Christian Life Center Church - Kansas City, MO

Customer Service, CSR, Call Center, Customer Care, Customer Support, Administrative Assistant (10+ years),

Scanner (5 years), Recruiting (2 years), Excel, Administrative Experience, Quality Assurance, QA

Service Country: United States

Rank: E3

March 1980 to March 1982

RM ( Telecommunications) Sent and Received Messages using a teletypewriter, voice operator.

February 2015

OSHA 10 Outreach Training Courses as an orientation to Occupational safety and health for workers.

August 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: https://share.indeedassessments.com/share_assignment/ymdn-z18wto1qvx7

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/share_assignment/pj-iml8izjr7q9mn

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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