Tim Strohman

Spring Hill, KS ***** 913-***-****

ad0nzf@r.postjobfree.com

Operations Leader

Developing and leading cross-functional teams that consistently deliver results and achieve success.

Dedicated and results-driven business and military leader with robust experience fostering organizational growth through exceptional team development and a customer-centric mindset. Capitalizing on outstanding leadership abilities gleaned from many years of business experience and an exemplary military career, eager to demonstrate knowledge and ability to a progressive organization that shares a passion for optimizing the customer experience to exceed expectations and achieve extraordinary results.

Areas of Expertise

Executive Leadership

Operational Excellence

Contact Center Operations

Customer Support

Training and Development

Workforce Management

Cross-Functional Team Building

Customer Experience

Quality Assurance

Client Relations

Military Operations

Strategy and Execution

After Action Reviews

Continuous Improvement

Relationship Building

Professional Experience

Northrop Grumman, Fort Leavenworth, KS

Principle Military Trainer, Simulations, August 2019 to Present

Trained multiple iterations of Army Division staff members on the use of the WARSIM (Warfighter Simulation) in a fast-paced operational environment enforcing realism of exercise through role playing and conflict resolution. Managed several Brigade level work cells ensuring mission translation through training audience rehearsals, operations, and plans into simulation inputs/tasking's and scripting requirements.

Maintains awareness and understanding of current and emerging Army and Joint Aviation doctrine for Army Brigades, Divisions, and Corps.

Provides input to the After-Action Review process by communicating noteworthy events using the Workstation Reporting System.

Maintains SIPR (Secret Internet Protocol Router Network) accounts for the team and provided readiness status updates to leadership.

Joint Forces Command, US Army, Riyadh, Kingdom of Saudi Arabia

Colonel - Combined Fusion Cell - Officer in Charge, March 2022 – November 2022

Led a joint team of USARCENT (United States Army Central Command), USNAVCENT (United States Naval Fores Central Command), and USAFCENT (United States Air Forces Central Command) service members in an extremely sensitive Operational environment. Collaborated with multi-lateral forces in the Royal Saudi Ministry of Defense in Support of Operations in Yemen. Developed strong military to military relationships with key leaders of the Joint Forces Command to mitigate the appearance of abandonment as the US Department of Defense transitioned to other areas of importance.

Communicated with US Department of State and Department of Defense personnel to ensure strong lines of communications were maintained.

Conducted multiple Key Leader Engagements with Saudi leadership ensuring a strong working relationship.

Developed streamlined operations, SOPs, Battle Drills, and Communication links to ensure timely cross border threat notification.

Missouri Army National Guard, Joint Force Headquarters, Missouri Army National Guard, Jefferson City, MO

Future Operations Officer, November 2019 – Present

Direct planning and orders processing for future operations 24-48 hours out. Coordinated with the state Operations Officer, J-3, during state emergency duty to ensure resources are allocated effectively and timely across that state of Missouri to assist citizens in need.

Led a team of initiative-taking National Guard officers that provided written orders to subordinate commands in the Missouri National Guard.

Coordinated with FEMA (Federal Emergency Management Agency)and SEMA (State Emergency Management Agency) to identify future opportunities of need and support.

Developed a stream-lined orders process that ensured subordinate units had time to plan operations.

Missouri Army National Guard, 110th Maneuver Enhancement Brigade, Kansas City, MO

Fire Support Coordinator, November 2017 – November 2019

Direct brigade operations, leading a team of fire support experts throughout the planning of lethal and non-lethal targets and supporting maneuver units within designated areas of responsibility. Collaborate with Brigade Commander and Judge Advocate General to develop and ensure legality of High Value Targets.

Ensured streamlined operations, developing fire support coordination measures for subordinate units to increase consistency in execution.

Coordinated with air and space resources, quickly and efficiently garnering safe clearance of artillery fires.

Missouri Army National Guard, 70th Troop Command, St. Louis, MO

Brigade Operations Officer S-3, November 2015 - November 2017

Oversaw operations and deployment of Homeland Response Force, supporting civil authorities. Coordinated training readiness of more than 1,000 soldiers within three subordinate commands across numerous locations throughout the state. Trained and guided Battalion Commanders, ensuring availability of necessary resources to ensure realistic training exercises.

Established key relationships, coordinating overseas and local training with real world state emergencies and overseas deployments.

Mitigated risk to soldiers and ensured mission success by engaging in effective risk assessment and management procedures.

Multi Service Technology Solutions, Park, KS

Director, Support, February 2017 - October 2017

Coordinated transition of several entrepreneurial support teams from multiple lines of business to a scalable skill-based support organization. Analyzed customer expectations to develop consistent contact center service level agreements. Optioned and implemented customer service platform, optimizing organizational ability to deliver exceptional customer service.

Oversaw leadership development, encouraging employees to focus on common goals while fostering a culture of collaboration across several teams.

Streamlined productivity, supporting work-share opportunities throughout cross-functional teams.

Optimized customer experience, integrating call calibrations and monitoring in addition to reviewing and analyzing customer satisfaction surveys.

Multi Service Technology Solutions, Overland Park, KS

Director, Aviation Processing and Technology, July 2016 - February 2017

Led operations of an effective team of Technical Support and Implementation professionals, coordinating software solutions, and supporting Fixed Base Operations across three sites in the Aviation Industry.

Consolidated six software programs purchased from other organizations into two software programs to gain efficiencies providing a more robust customer experience while reducing costs.

Developed a well-documented training plan to cross train existing IT representatives and train new onboarding team members.

Developed weekly scorecards that included call analytics and metrics in effort to enhance the performance management program of the organization.

Farmers Insurance, Olathe, KS

Director, Service Operations, July 2010 - July 2016

Orchestrated contact center operations of multiple complex business units of insurance professionals at multiple sites, providing exceptional customer service that ensured organizational growth and customer retention. Optimized workload distribution and work share efforts across three sites, establishing service level agreement goals. Identified innovative solutions that maximized performance, developed efficiencies, and reducing costs, in addition to prioritizing customer satisfaction.

Led a 120-person customer support team for six years consistently achieving the highest customer experience result across the organization.

Capitalized on establishment of effective performance management culture, recognizing appropriate behaviors and achievement of objectives while consistently exceeding employee engagement goals.

Increased institutional effectiveness through the training, development, and mentoring of seven organizational supervisors.

Missouri Army National Guard, 1/129 Field Artillery Regiment, Maryville, MO

Battalion Commander, October 2013 - October 2015

Led Combat Arms Artillery Battalion with operations at five separate sites spread across the state. Engaged in training to create a tactically and technically proficient unit, supporting both the Commander in Chief in times of conflict, as well as the Governor of Missouri during state emergency situations. Established goals by incorporating related analytics to measure success and motivate subordinate leaders to achieve desired success. Guarded credibility of Officers and Soldiers, administering UCMJ in appropriate disciplinary actions.

Led the state of Missouri in manning achieving 117% strength.

Increased institutional effectiveness through realistic training, development, and mentoring of the Battalion staff, four battery commanders.

Developed and implemented a robust safety program SOP ensuring thousands of high explosive rounds landed in the designated impact area.

Additional experience as Business Manager at Farmers Insurance - details available upon request.

Education

Intermediate Level Education Program,

Command and General Staff College, Leavenworth, KS

Master of Business Administration,

Baker University, Baldwin City, KS

Bachelor of Science, Criminal Justice Administration,

Central Missouri State University, Warrensburg, MO

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