Customer Service Front End

Angelique Medel

**************@*****.*** / 720-***-**** / Greenwood Village, CO 80111

Summary Skills

Ambitious Esthetics Student with outstanding customer and personal service skills. + Team-Oriented

Adept at maintaining client notes and reports. Strengths include educating clients + Retail Transactions

on spa services and techniques and performing thorough consultations. Focused on + Time Management

providing professional service and support to every office visitor. Diligent about * Customer Service

scheduling appointments, managing packages and routing mail to recipients. + Credit and Cash

Positive nature with excellent people skills, Enthusiastic retail professional with ‘Transactions

hands-on experience in customer service, payment processing and sales. Strong + Professional and Polished

communicator and team player, eager to learn new processes to support overall Presentation

organizational success. + Multi-Line Telephone

Skills

+ Greeting and Seating

Experience Clients

+ Positive and Professional

Accent Beauty Academy - Student 04/2023 - Current + Organization Skills

Denver, CO + Relationship Buil

* Built positive client relationships and guided clients through treatments. * Decision-Making

+ Provided excellent customer service and skincare treatments to clients. + Adaptable to Changing

+ Set up patient rooms and sterilized equipment. Client Needs

+ Recommended home care regimen for desired results. + Beauty Treatment

+ Educated clients on skin care procedures and products, Recommendation

+ Designed customized facial and body treatments meeting individual client + Scheduling

needs. + File Management

+ Received phone calls to assist customers in scheduling, rescheduling or

canceling appointments.

+ Greeted guests and members upon arrival to create positive first impressions. Education and Training

+ Checked guests in quickly and introduced customers to myself,

” : —— . 08/2023

+ Satisfied elient special requests to enhance patron experience:

+ Scheduled appointments and maintained and updated appointment calendars. Accent Beauty Academy

+ Transmitted information or documents to customers through email, mailings or Denver, CO

. Esthetician

facsimile machine.

+ Sold salon-exclusive skin care produets and encouraged service upgrades.

05/2022

+ Kept detailed records of client preferences, skin and products to provide

Cherry Creek High School

Greenwood Village, CO

High School Diploma

seaml

3s service.

+ Monitored reception area to provide consistently safe, hazard-free environment

for customers.

+ Relaxed clients with facial and body massages, aromatherapy and soothing

environments.

Sam's Club - Front End Associate 10/.

Castle Rock, CO

1022 - Current

+ Answered and directed incoming calls using multi-line telephone system

+ Updated and recorded customer or client information to maintain accounts.

+ Processed payments and updated accounts to reflect balance changes.

+ Greeted customers, answered general questions and directed to appropriate

locations.

+ Maintaining clean work environment

+ Worked closely with front-end staff to assist customers,

+ Helped customers find specific products, answered questions and offered

product advice.

+ Operated cash register or POS system to receive payment by cash, check and

credit card.

+ Answered product questions with up-to-date knowledge of sales and store

promotions.

TJ Max - Front End Associate 05/2022 - 10/2022

Castle Rock, CO

* Maintained clean and clutter-free front-end area.

+ Greeted customers upon arrival and offered assistance with locating store

merchandise.

+ Re-stocked check-out line and end-cap displays with new merchandise.

+ Processed and completed cash or credit transactions accurately.

Contact this candidate