Monta Harper

I have just finished an intensive IT program that was specifically designed to enhance my technical skills, leading to the achievement of the Google IT Support Professional Certificate. Throughout my 5 year retail merchandising experience, I have cultivated excellent communication, leadership, adaptability, and teamwork abilities. I am incredibly excited to transfer my passion and well established leadership skills into the IT industry.

2350 S Illinois Ave

Carbondale, IL 62903

618-***-****

ad0nwg@r.postjobfree.com

linkedin.com/in/tayeharper

EXPERIENCE

SASR Workforce Solutions, N.C — Team Lead/Retail Merchandiser

March 2018 - January 2023

● Management skills - Lead team in time sensitive task/installs according to client's specifications

● Attention to detail - Read blueprints and plan-o-grams to ensure correct product placement.

● Customer Service - Provided the go between for clients to express concerns

Mayfield Consumer Products, Mayfield, KY — Lead/Operator

August 2019 - December 2021

● Leadership - Supervised production line with 10 - 15 workers a shift

● Troubleshooting - Operated and maintained Wicker Machine on the fly to make production Quotas

● Time Management - Delegated Breaks keeping employees focused and also setting many production records.

EDUCATION

Merit America, Virtual — Google IT Support Specialist Certificate

October 2023

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Core competencies

●Software installation and configuration

●Technical support and troubleshooting

●Ticketing Systems

●Networking

●Linux

●Windows

●System Administration

●Fast learner

●Domain Name Systems (DNS)

●Active Directory

●Problem solving

●Great Communication

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