It Support System Administration
Resume:
Monta Harper
I have just finished an intensive IT program that was specifically designed to enhance my technical skills, leading to the achievement of the Google IT Support Professional Certificate. Throughout my 5 year retail merchandising experience, I have cultivated excellent communication, leadership, adaptability, and teamwork abilities. I am incredibly excited to transfer my passion and well established leadership skills into the IT industry.
2350 S Illinois Ave
Carbondale, IL 62903
******.*******@*****.***
linkedin.com/in/tayeharper
EXPERIENCE
SASR Workforce Solutions, N.C — Team Lead/Retail Merchandiser
March 2018 - January 2023
● Management skills - Lead team in time sensitive task/installs according to client's specifications
● Attention to detail - Read blueprints and plan-o-grams to ensure correct product placement.
● Customer Service - Provided the go between for clients to express concerns
Mayfield Consumer Products, Mayfield, KY — Lead/Operator
August 2019 - December 2021
● Leadership - Supervised production line with 10 - 15 workers a shift
● Troubleshooting - Operated and maintained Wicker Machine on the fly to make production Quotas
● Time Management - Delegated Breaks keeping employees focused and also setting many production records.
EDUCATION
Merit America, Virtual — Google IT Support Specialist Certificate
October 2023
●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
Core competencies
●Software installation and configuration
●Technical support and troubleshooting
●Ticketing Systems
●Networking
●Linux
●Windows
●System Administration
●Fast learner
●Domain Name Systems (DNS)
●Active Directory
●Problem solving
●Great Communication
Contact this candidate