Customer Service Representative

Taneesha Cima

**** ******** ****** *********, ** 34746 407-***-**** ************@*****.***

Objective:

To improve my skills and ability to work as a medical coder/biller, by gaining a deeper knowledge about the career and achieve some experience in the field.

Education:

• Professional and Technical high school, Kissimmee, Fl August 2019 to May 2023 Certified in Microsoft Office specialties in Word, Outlook, and PowerPoint.

• Valencia, Kissimmee, Fl

A.A January 2021 to May 2023

• Osceola Technical College, Kissimmee, Fl August 2021 to May 2023 Certification of Medical Coder & Biller Feb 2024 CPR and BLS certification from American Heart Association. Experience:

• Customer Service Representative Healthcare

Teletech

August 2023- Present

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

Maintain up-to-date knowledge of client regulations and policies Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Skills:

• Microsoft Office (Word, PowerPoint, and Outlook)

• Moderate Understanding of Creole

• Proficient understanding of English

• Proficiency in computer software (Chrome, Edge, etc..)

• Clinical documentation

• Apply understanding of basic anatomy and physiology to interpret clinical documentation and identify applicable medical codes

• Read and interpret medical coding rules and guidelines to make decisions

• Leverage relevant computer software programs (e.g., Microsoft Office) to record information, analyze data, or communicate with others

Activities:

• Administration Volunteer

Advent Health, Kissimmee Fl

June 2022 – November 2022 (65 hours)

I have spent my time organizing paperwork, files on excel and on PowerPoint. Help with updating patient’s information into the system and updating files for meetings between the staffs and doctors.

• Highschool Library

Professional and Techincal Highschool

August 2019 - May 2023

Greet and direct students.

Answer phones.

Dust and straighten shelves.

Sort and file cards.

Assist at Circulation Desk with checking in/out materials. Shelve returned materials

Assist patrons using computers and other technology. References:

• Upon request

Contact this candidate