Brittany Williams

Texas City, TX 409-***-**** ad0nvo@r.postjobfree.com

Medical Assistant student expected to graduate by November 2023. 10+ years of professional experience in surveillance, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Surveillance PROFESSIONAL EXPERIENCE

Allied Universal Texas City, TX 2019 - Present Security Dispatcher

● Daily, patrol the building and its grounds, monitor all activity in and out of the facility, and endeavored to prevent vandalism, theft, fire, and disturbances within the facility.

● Use the radio, phone, and numerous computer programs to direct crews and other field units to the appropriate sites.

● Periodically tour buildings and grounds, examine doors, windows, and gates to secure them.

● Confront unauthorized persons for questioning, route or detain them, or telephone police for assistance.

● Check cars and verify if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances, or reserved parking spaces.

● Check exterior lighting and access routes to emergency and fire entrances

● Greet and document visitors, answer and direct phone calls, and perform safety checks of all exits and entrances.

● Visually identify, correct, and record safety hazards, coordinating roles with several security staff.

● Conduct regular security meetings; provide updated security protocol to 5+ staff; engage in ongoing training.

● Actively promote safe work practices, ensuring compliance with OSHA standards and preventive measures.

● Diligently prepare hourly security and incident reports for review by supervisory staff and/or law enforcement. Marriott Galveston, TX 2018 - 2019

Front Desk Agent

● Daily, greeted and welcomed 20+ guests, providing them with a positive first impression of the organization.

● Ensure that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.

● Responded to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.

● Implemented procedures to improve services offered with the aim of attracting more customers.

● Hired and trained 2+ staff in matters of professional conduct, and ensured that there was enough staff at all times by organizing staffing schedules efficiently.

● Supported service personnel with questions posed by guests and took over from the support staff if any issues arose.

● Understood what guest expectations were and anticipated problems in order to prevent complaints. Moody Gardens Galveston, TX 2015 - 2017

Cashier

● Welcomed and assisted customers in a professional and friendly manner.

● Displayed enthusiasm and knowledge about the store’s products.

● Routinely supported other areas of the store as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Daily, took 100+ orders and completed POS transactions.

● Addressed all guests’ needs, resolving questions and escalating issues to management when necessary. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 Associate of Applied Science in Health Information Texas Southern University Houston, TX 2022 Professional Bookkeeper Certificate Texas Southern University Houston, TX 2022 Medical Coding Certificate Texas Southern University Houston, TX 2022 Private Security License Texas Worker Identification Credential Austin, TX 2021

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