Customer Service Representative
Resume:
James K. Lee
Chicago, IL ****6
Phone: 847-***-****
Email: ad0nux@r.postjobfree.com
OBJECTIVE
To obtain an bellperson position at a 5 star hotel. EMPLOYMENT EXPERIENCE
*** ******* Ave. East Condo Association Chicago, Illinois Doorman October 2021 to Present
Assist residents with incoming packages, and transportation. Assist residents with food, grocery, and package deliveries. Assist residents with fixing their cable TV.
Direct traffic on the driveway or curb cut.
Royal Sonesta Hotel (formerly The Hotel Palomar) Chicago, Illinois Doorman, Bellman, Concierge August 2021 to Present Customer service representative.
Assist guests with luggage, self parking, and valet parking. Assist guests with transportation to airports and suburbs. Assist guests with incoming and outgoing packages. Direct traffic on the front driveway.
Assist guests with restaurant and museum recommendations. Assist guests on the CTA lines and Metra lines.
Vista Tower Condo Association Chicago, Illinois
Doorman November 2020 to January 2021
Opening team.
Direct traffic on the driveway, and assist residents with valet parking. Assist residents with incoming packages.
Assist residents with troubleshooting; elevator problems, key fobs, etc. Hotel Palomar Chicago, Illinois
Doorman, Bellman March 2010 to March 2020
Opening team.
Anticipate guests’ needs and exceed their expectations. Provide a high level of customer service.
Assist guests with luggage, and directions to museums, retail stores, and restaurants. Winner of The Hotel Palomar “Best Story Teller Award”. Received first “Kimpton Moment Letter” from guest.
Hilton Garden Inn Chicago, Illinois
Doorman, Bellman, Concierge May 2006 to March 2010 Assist guests with luggage, dinner recommendations, and dinner reservations. Direct traffic at the front door, driveway, and lobby. Mentor and train new employees on company protocols and procedures. Checked inventory levels for pantry supplies and bellman supplies. Education
San Jose State University
Bachelor of Science in Business Administration (Emphasis: Finance) Graduation: December of 2002
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