Customer Service It Support
Resume:
Deonte Williamson
**********@*****.***
Highly motivated and technically skilled navy veteran with a strong passion for IT seeking an entry-level IT position. Combining a solid foundation in IT concepts through online training with excellent problem- solving abilities, I am dedicated to providing exceptional technical support and delivering outstanding customer service.
Education:
High School Diploma Richards Career Academy
Graduation Date: 06/2004
Online Training/Certifications
CBT Nuggets/ Google IT Support Professional / CCNA Skills:
Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues for Windows and Mac operating systems.
Help Desk Support: Familiarity with providing technical assistance to end-users through phone, email, and remote support tools.
Customer Service: Strong interpersonal skills and ability to communicate technical concepts clearly and effectively.
Networking: Basic knowledge of TCP/IP protocols, LAN/WAN configurations, and network troubleshooting.
Software Proficiency: Familiarity with Microsoft Office Suite, ticketing systems, and remote support tools.
Problem Solving: Strong analytical and critical thinking skills to identify, evaluate, and resolve technical problems.
Adaptability: Quick learner with a passion for staying updated on the latest technology trends and tools. Experience:
Online IT Help Desk Training
CBT Nuggets/ Google IT Support
Completed comprehensive online training in IT Help Desk support, gaining knowledge in troubleshooting hardware and software issues, providing customer support, and utilizing remote support tools effectively.
Demonstrated ability to apply learned concepts to real-world scenarios through hands-on practice exercises and assessments.
Telemetry Monitor Technician
Houston Methodist 05/2019 - present
As a Monitor Tech I proficiently perform continuous observation and analysis of ECG patterns for patients on telemetry. I notifiy the appropriate nursing staff and physicians within the hospital unit of changes from baseline, abnormal heart rhythm patterns, and abnormal ECG interval measurements. I took a leadership role in rhythm interpretation, dysrhythmia recognition, and continuous education of assigned CMT I. I am competent in medical terminology and possesse technical, communication, organizational, and computer skills. I also demonstrate and role model personal and professional effectiveness.
Additional Skills:
Excellent communication skills, both verbal and written. Strong attention to detail and ability to prioritize tasks. Proficient in multitasking and working in fast-paced environments. Solid time management skills, ensuring efficient completion of assigned tasks. Strong team player with the ability to collaborate effectively.
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