Customer Service Fully Remote
Resume:
Kathleen L. Everett
**** **** **** ******, **** Collins, CO 80521 ● *********@*******.*** ● 970-***-****
Work History
Program Assistant I ● CDOT, Colorado Dept Health Care Policy & Financing 2013 – 2022 o Reception
o Travel arrangements (including Expense Reports) and Event Planning o FMLA Liaison (HIPAA trained)
o Timesheet Tracking and Paid Leave Tracking
o Office Supply Purchases and Equipment Maintenance o Report Preparation
o Meeting Minutes
o Budget Tracking
o Fleet Management (including Assignments and Maintenance scheduling)
Word Processing, Sales Coordinator, Tech Asst, Executive Secretary Johnson & Higgins, J&H Marsh & McLennan, Mercer Health & Benefits 1995 – 2011 o Prepared Proposals and Reports
o Budget Tracking
o Checking Policies for Accuracy
o Travel arrangements (including Expense Reports
o Event Planning (public, client-facing and staff events) o Executive Calendar Management and Scheduling of Conference Calls
Office Manager ● Air Resource Specialists 1991 – 1994 o Reception
o Report and Proposal Preparation
o Office Supply Purchases and Equipment Maintenance General Skills
o Organized and Personable
o Confident and Outgoing
o Able to Work Independently
o Able to muli-task
o Extensive Customer Service Experience
o Experienced in Working With and Maintaining Confidentiality Education
o Associate Degree, Mathematics ● Mesa Junior College, Grand Junction, Colorado 1972 o Political Science and Economics courses ● Colorado State University 1988-1990 Technical Skills
o Proficient in Microsoft Office Suite (Including Access) o Experienced in Maintaining Office Equipment (including copiers, binding machines, etc) Training
o CPR Certified
o Trained in Communications, Diversity, Team Building and Team Management o HIPPA Trained
o Customer Service and How To Deal with Difficult Customers
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