Contact

+782-***-****

ad0npo@r.postjobfree.com

**, ***** ****** *******, **, B3R2C4

Skills

Digital marketing

Data entry

Frontend web development

Critical Analysis Analytical Thinking Complex problem-solving

Critical Reasoning and problem-solving Creativity, originality, and initiative Proficient use of Microsoft Office Suites like Excel, PowerPoint, Word, and Outlook Ability to motivate team members with excellent planning, organizational and interpersonal Skills

Education

Masters in Business Administration

Lagos State University, Lagos State, Nigeria

2015

Bachelor of Science Accounting University of Nigeria Nsukka, Enugu State, Nigeria 2006

Trainings

Skye Bank Intensive Training (9 weeks)

FITC- Comprehensive Basic Banking Training

Dale & Parker – Marketing Skills

Credit Analyses – by Niyi Sanuth Feelings Training for professionals (Customer Service) Etc.

Banking Operation & Admin Training

(BOAT)

Referees

Available on Request

CHUKWUEMEKA-ANODE NGOZI BLESSING

Professional Summary

Extremely driven and detail-oriented Banking expert. Solution- focused, excellent researcher and creative issue solver, able to employ industry-specific technology to swiftly identify and address differences. Self-directed and able to function successfully in a crowded atmosphere while managing many activities concurrently. Collaborative team leader with exceptional client- facing skills, directing and coaching the achievement of superior customer service.

Work Experiences

SYDNEY CALL CENTRE

Relationship Management /Data Entry

- Interacted with customers via phone, email, online chat, or in person to provide support and information about an assigned product or service.

- Ensured appropriate action is taken to resolve customer issues and concerns.

- Opened and documented customer accounts

- Maintained Accuracy in Data entry

- Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Used knowledge of a specific product, service, or other assigned

Wema Bank Plc. Dopemu Branch Lagos

Business Development (Team Leader Small Business Group) October 2018 - April 2023

Established and maintained a good and positive working relationship with all clients of the bank.

Posted loans and advances. Identifies customer needs and presents products and services that meet those needs.

Processed small business lending through Kastle. Manages the Vault combination for the main branch.

Provided an excellent customer service to existing customers and built a referral business by managing day-to-day account relationship and company engagement for assigned customers. Confirmation of letters of reference/accounts

Polaris Bank Plc.

Relationship Management / Retail Marketing December 2009-

- July 2018

Interacted with customers via phone, email, online chat, or in person to provide support and information about an assigned product or service.

Ensured appropriate action is taken to resolve customer issues and concerns.

Opened and documented customer accounts

Maintained requirements for image and customer accounts Authenticated signature, and account balance, and investigated turnover

Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Used knowledge of a specific product, service, or other assigned area of expertise to respond to inquiries or direct them to the appropriate personnel.

Skye Bank

Marketing Executive (NYSC) March 2007 – March 2008

Answered questions about products and services and created customized quotes.

Utilized market research to effectively create new prospects via cold calling (50 per day) and email prospecting (100 per day).

Participated enthusiastically in sales training events and conferences in order to continually build skills and product expertise

98% of customers were retained by organizing frequent meals, meetings, and contact. Customers were assisted with the purchase or addition of service lines.

Often provided preferential discounts to repeat clients to keep company accounts.

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