Technical Account Enterprise Customer
Resume:
Brent Kern
Montgomery, TX
**********@*****.***
Summary
With 11 years of experience in technical account management and presales I have contributed on average 30% growth of revenue annually in key accounts nationwide. My soft and technical skill allowed me to develop key relationships for strategic growth.
Skills
Docker Security Soft skill
Kubernetes Unix Presentation Skills
Networking Storage Account Management
Experience
Senior Technical Account Manager (Remote: Houston/Central Region)
Mirantis 11/2019 – 5/1/2023
• Consistently deliver high levels of enterprise customer satisfaction through the delivery of microservices architectural guidance, strategic technical support and customer advocacy.
• Meet virtually or in-person with customers to discuss the latest releases of Mirantis product suite as well as discuss best practices to ensure customers long term success.
• Translate customer business requirements into technical requirements applying those to action plans to drive customers to success.
• Advocate for product enhancements with Engineering and Product Management to solve customer challenges.
• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmaps.
• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers.
Lead Technical Account Manager (Remote: Houston/Central Region)
Docker 2/2017 – 11/2019 Mirantis purchased Docker Enterprise
• Consistently deliver high levels of enterprise customer satisfaction through the delivery of microservices architectural guidance, strategic technical support and customer advocacy.
• Work with leadership to screen, hire and lead a team of 10 people globally.
• Meet virtually or in-person with customers to discuss the latest releases of Mirantis product suite as well as discuss best practices to ensure customers long term success.
• Translate customer business requirements into technical requirements applying those to action plans to drive customers to success.
• Advocate for product enhancements with Engineering and Product Management to solve customer challenges.
• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmaps.
• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers.
• Author technical content such as white papers, knowledge base articles, or demos to leverage your field experience across customers and partners.
Enterprise Cloud Presales Solutions Architect (Remote: Chicago/Central Region)
US Signal - 2015 to 2017
• Provide technical pre-sales support during sales meetings with customer as well as meetings with the
internal team.
• Design and present solutions including Cloud Hosting, Backup/Disaster Recovery/BC. Network and
Managed Security for various sales teams. This will occasionally require working with the local network
pre-sales engineer in a collaborative solution architect capacity to help design full solutions based on
the need of the customer.
• Lead the technical cloud based discussions in customer meetings across multiple levels and
disciplines to identify business & technical needs, issues & priorities.
• Strong focus on understanding customer challenges and formulating responses to customer
questions concerning cloud product offerings.
• Support our partners, agents and customers to help them understand how they can utilize services to
support their customers and drive revenue for their business.
• Design cloud solutions involving technologies such as colocation, network, cloud hosting, business
continuity planning and general data center technologies that integrate with customer environments.
• Conduct training for partners, agents and customers on products and services.
• Partner with internal departments to offer the best possible customer experience.
RAYTHEON TECHNOLOGIES - Omaha, NE
Linux System Integration Specialist - 2014 to 2015
• Mentor junior team members with the vast variety and volume of projects.
• Planned and executed over 50 projects, from storage migration to HP Blade SAN.
• Managed stacked HP c7000 chassis and blade servers, reconfigured the networking to ensure failover
functions properly for both SAN and IP networks.
• Maintained Linux Redhat life cycle support, troubleshooting, builds and documentation.
• Kept firmware levels current both on VC's, OA's and Blades via HP sum.
• Plan and executed Isilon installation with integration to current chassis environment.
• Presented storage from Isilon, HP XP24000 and Dell Compellent FC San storage to Linux servers
using both private and Store next mounting methods.
• Life cycle support on Redhat Enterprise Virtualization involves creation and administration of
Hypervisors on the HP c7000 chassis.
• Executed Dell Compellent data migrations from array to array with no down time.
DELL SOFTWARE / QUEST SOFTWARE - Singapore
Enterprise Pre-Sales Solutions Engineer - 2011 to 2014
• Work closely with sales representatives to propose correct solutions then present them to the
customer.
• Develop SME expertise in the following areas, IAM, Windows Management solutions, Active Roles
Server, Privilege Account Management, Password Manager and Defender Two Factor
Authentication.
• Provided oversight of E2E solutioning and product delivery.
• Acts as customer and vendor interface re technology alignment, IP documentation, marketing
collateral core IP reference point.
• Tests, Validates and integrates complex Dell technology solutions.
• Ensures third party components comply with established architecture.
• Solved complex issues across all platforms and technologies touched by Data protection
software Net vault and vRanger. This is done via WebEx, email and phone for all operating systems,
networking.
• Supported Customers end user connectivity, SAN provisioning, zoning and Networking
speed issues as well as Disk I/O, Operating system and storage issues across all platforms.
SEAGATE TECHNOLOGIES - Oklahoma City, OK
Lead Systems Engineer - 2009 to 2011
• Disaster Recover Planning, Installing, configuring, maintaining, monitoring, administering,
troubleshooting and providing documentation on all hardware servers, firewalls, security appliances,
switches and wireless devices, software, network architecture, Exchange 2007 Mail Server, and SQL
database.
• Sole Administrator for troubleshooting and maintaining Legato Networker backups on 900+ UNIX and
Windows servers - specifically Solaris 8 & 10, Linux 5.5, AIX and Windows, 9 Backup Servers previously
running Solaris 8 & 10, the other 4 run AIX to Linux 5.5 HP Dl380's 40gig Ram, 4 quad core processors.
• Troubleshoot Network and SAN related issues, also SAN Backup appliances, Quantum 5500 3TB, VTL
and now EMC Data Domain DD880 96TB, VTL converted to OST/Disk Based Backup with Site to Site
Replication via VPN over MPLS tunnels.
• Ensure daily backups are successful of UNIX and Windows servers with significant business or IT
impact.
• Perform restore or weekly test, monitor and report on backup / restore processes of all Servers.
• Monitor and report storage capacity on backup storage appliances for EMC Data Domains, Suntec
STK libraries and Quantum ADIC libraries.
• Support new and existing projects, upgrades, patches and creation of documentation and processes
in production environment
• Report on assignments / tasks / project status (For example: (POC) EMC Data Domain Implementation
worldwide)
• Provided technical demonstration to management regarding our Backup infrastructure.
• Trained IT Administrators to be Backup Administrators at our local site, the Singapore AMK and
Woodland branches as well as the Penang Malaysia team to provide 24/7 Support.
OKLAHOMA STATE GOVERNMENT
System Administrator III - 2005 to 2009
• System administration duties included maintaining users, and group administration, security for all
systems, Windows 2000, 2003 and 2008, VM's and Dell SAN, firewalls, IDP's and wireless connectivity.
Implemented Mac Lockdown.
• Backup and restoration of data and databases to NAS storage first then duplicated to tape using
Veritas. Implemented a Dell Power Edge 3500 SAN/NAS/VTL appliance with redundant connectivity to
the switches according to Dell's specifications.
• Researched software solutions according to needs and make recommendations accordingly.
• Installed, configured and removed of system/enterprise hardware and applications.
• Reviewed windows, firewall, (IDP) intrusion detection and prevention, event logs and performance
logs.
• Developed, audited and implemented security processes and changes.
• Handled and resolved all Avaya 8810 PBX telecommunication server and network issues.
• Wrote ASP.net pages to update and retrieve data from SQL databases as needed, which was imported
into a Microsoft SharePoint site.
EDUCATION / TRAINING / LICENSES / CERTIFICATIONS
Training:
o 2005 CCNA through Cox University
o 2007 MCP – Managing and Maintaining Windows 2003
o 2007 Designing & Implementing Active directory Server 2003
o 2007 Extreme Network Associate Certified (CCNA Equivalent)
o 2008 Exchange Server 2007 Design and Implementation
o 2008 Managing and Maintaining Windows 2003 Server Environment
o 2009 Configuring and Troubleshooting Windows Server 2008 Network
o 2009 Configuring Managing and Maintaining Windows Server 2008
o 2009 Configuring And Troubleshooting 2008 Active Directory Domain Services
Licenses and Certifications:
o 2014 Network +
o 2008 (MCP) Managing and Maintaining Windows 2003 Server Environment
o 2009 MCTS Windows Server 2008 Network Infrastructure Configuring
o 2009 MCTS Windows Server 2008 Active Directory
o 2015 Security +
o 2016 VMware Sales Professional
o 2016 VMware Technical Sales Professional
o 2015 ZCP Zerto Certified Professional
o 2015 ZCS Zerto Certified Sales
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