Data Entry Customer Service

Jackie Kanyangarara

**** ******** *** ********** ****** TX 75126

************@*****.***

+1-469-***-****

Objective

As a customer service/ data specialist professional, I am enthusiastic about utilizing my abilities and experience to facilitate organizations in making well-informed decisions grounded in dependable and credible data.

POINT DIGITAL Dec 2020 to August 2023

Collections / Data entry

Online data entry, transmit data to customers

Communication with both internal team members and respective clients

Compiles data required for transfer of accounts to collection agency

Coordinates and acts as liaison for contracts with vendors for collection

Following up on all customer aging invoices and overdue accounts

Billing, and collections inquiries

Reconciliation of vendor statements, research and correction of any discrepancies via phone and email

Covuis LLC July 2020 - Oct 2020

Collections

Provide prompt customer support with professional, friendly and patient attitude

Collect and recover customer receivables and debt

Processing payments and refunds

Resolve billing and customer credit issue

Perform cross functional duties for data entry duties

Reporting on collection activity and accounts receivable status, maintain job files

Ability to work under pressure in a fast paced environment.

Tax Link July 2016 - 2020

Customer Service / Data Entry

Answering all incoming calls and attending to customer queries and verification of customer records

Account receivable and Payable

Customers queries

Typing forms, sorting, filling and maintaining filing systems for efficient record keeping

Using office equipment to check emails, make copies and update computer databases

Enter travel confirmations into database

Enter all expenses receipts into vision and submit for approval.

Ensure compliance with health and safety & ISO standards, policies and procedures.

Compiling. Verifying accuracy. Paying attention to detail

Excellent communication skills

Billing

Skills:

Microsoft Office Suite, MS OFFICE Skills, Micro

osoft word

Excel

Google doc

Power Point

Billing

Education:

Marketing & Sales Degree – Institute of Marketing Management of South Africa

Certification in Computer Programming (Association of Computer Professional Diploma in Public Relations (Marketing)

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