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Data Entry Customer Service

Little Rock, AR
October 27, 2023

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Toshia Williams

* ***** ** #*

Little Rock, AR **210



Customer Service 5+years

Data Entry 30-35 wpm

Cash Handling

Front Desk Clerk

Microsoft Office

10 Key

Attention to Detail

Management Practices 4+ years


Call Center



Process Payroll

Loss Prevention

Criminal Justice


HR Practices

Hippy Laws



Case Notes

Incident Reporting

Excellent Communication


Work Experience:

June 2014-July 2015 Patient Care/Family Member

July 2015- Feb. 2016 Maternity Leave

Auto Zone May 2008- current

Store Manager

Recruiting, staffing, new hire orientation.

Follow up training and development of new hires, and employee relations.

Administration of benefits, maintaining personnel records, and compliant with all state and

Federal laws.

Provide support and coaching for members of management regarding HR matters.

Responsible for recognition initiatives, events and celebrations.

Delegates and ensures store merchandising tasks are completed in a timely manner

Conduct and review all opening and closing procedures, report discrepancies to District

Manager and Loss Prevention.

Provide performance counseling and distribute AutoZone Action Reviews when necessary.

Maintains a safe working environment while ensuring employees are implementing those

practices including.

Assists with management of the Commercial Department to ensure commercial accounts are

serviced and deliveries are made as promised.

Pleasant Valley Living Center April 2000- May 2008

Certified Nursing Assistant

Provides patient comfort by utilizing resources and materials; transporting patients; answering

patients' call lights and requests.

Reporting observations of the patient to nursing supervisor.

Documents actions by completing forms, reports, logs, and records.

Serves and protects the hospital community by adhering to professional hospital hippy laws and


Policies and procedures, federal, state, and local requirements and standards.

Updates job knowledge by participating in educational opportunities.

Arkansas Department of Corrections July 1998- March 2000

Correction Officer

Maintain a periodic patrol either inside or outside the institution to ensure the security and

integrity of the institution.

Monitor, supervise and screen inmate visitor traffic; monitor and observe traffic in and around

the compound.

Instruct inmates and maintain control in areas such as the inmate food service area and


Observe for signs of disorder or tension and report such observations to a higher authority.

Counsel with inmates regarding institutional, domestic or emotional adjustment problems.

Maintain a record of equipment, supplies and other items.

Demonstrate proficiency in the use and care of firearms, restraint methods and equipment

Knowledge of communication and other electronic equipment.


Dermott High School/ Diploma 1994

Great Rivers Vocational Technical August 1997- June 1998

Diploma Secretarial Word Processing

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