Objective:

Professional Summary:

Professional Experience:

Experienced Technical Support OMS Support WMS Support SAAS Project Management Business Analytics

Results-driven technology professional with expertise in technical support, order management system support, warehouse management system support, project management, business analytics and process automation.

Seeking a challenging position to utilize my skills and experience in driving data- driven decision- making, optimizing processes, and delivering impactful solutions. Highly skilled technology professional with over 10+ years of experience in technical support, order management system support, warehouse management system support, project management, business analytics, and process automation. Proven track record of success in optimizing processes, leveraging data analysis for decision-making, and driving efficiency. Proficient in MS Office (Word, Excel, PowerPoint), PowerBI reporting, SQL, and process auditing. A proactive problem solver with a strong attention to detail and a positive attitude.

Technical Support Engineer Vinculum Solutions PVT LTD., Noida, UP June 2023 - Present June 2023 – Till Date: Technical Support Engineer (SAAS)

• Technical Issue Resolution & Customer Satisfaction.

• End to end technical support related to order management, warehouse management to customers and solve their queries within TAT.

• Maintaining reports of order flow and inventory data to analysis and provide performance tracking reports to the management team.

• Work effectively with cross-functional teams, and present the data needed for resolution. Sr. Project Delivery Executive Indiamart Intermesh LTD., Noida, UP Jan 2018 – June 2023 Jan 2018 – June 2023: Business Intelligence (Preferred Number) Process

• Spearheaded business intelligence processes, including process operations, data analysis, and automation using APIs.

• Conducted audits, prepared and shared reports with management on a daily, weekly, and monthly basis.

• Leveraged data analysis to provide performance tracking reports to the management team.

• Managed IVR service for disengaged users in the preferred number service.

• Handled customer complaints related to processes, ensuring timely resolution with assured quality.

• Automated reports using PowerBI, enhancing efficiency and data visualization capabilities.

• Led continuous improvement initiatives and facilitated knowledge development for assigned engagements. ANKUSH SHARMA

Address: Block-A, HNo. 1551, Gali No 5, Sangam Vihar, Loni, Ghaziabad, Pin Code - 201102 E-Mail: ad0nnm@r.postjobfree.com Contact No.: +91-852******* Education:

Academic Highlights:

Beyond Curriculum:

Personal Information:

Website Production & Media Gallery Process Indiamart Intermesh LTD., Noida, UP May 2012 - Jan 2018

• Conducted quality audits of client's website content and promoted media products (videos, PDFs, PPTs, etc.).

• Coordinated with clients, addressing their feedback within defined timeframes.

• Monitored vendor performance, providing regular review sessions and feedback to improve productivity.

• Analyzed and evaluated data work on the website, ensuring accuracy and quality.

• Managed media product promotions and reviews for main keyword phrases in search engines.

• Designed company presentations and brochures for clients, delivering visually appealing materials.

• Technical Support OMS Support WMS Support SAAS

• Project Management Business Analytics Process Automation Vendor Management

• MS Office (Word, Excel, PowerPoint) PowerBI Reporting SQL Data Analysis

• Process Auditing & Testing Process Optimization API Integration Problem Solving

• BCA from CCS University Meerut (2006-2009) with 64.8%

• MCA from GBTU University Lucknow (2009-2012) with 62.8%

• 12th From UP Board with 65.8%

• 10th From UP Board with 51.8%

• Organised events like Quiz & Debates etc.

• Awarded in IndiaMART as Best Performer of the Month (1times) within vertical.

• Volunteered in helping victims of earthquake & flood.

• Represented School in various events at divisional & regional level.

• Participated in quizzes, case studies, etc. in the College.

• Took part in various group discussions held in the Institute. Date of Birth 21 Jan 1989

Father’s Name Shri Ashok Kumar Sharma

Marital Status Married

Nationality Indian

Languages Known English, Hindi

Hobbies Travelling, Making New Friends & Watching Movies Date:

Place: Ghaziabad (Ankush Sharma)

Core Strengths & Skill Areas:

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