Objective

Dedicated and customer-focused individual seeking a position at [Premium outlet] to utilize exceptional interpersonal and communication skills. Eager to contribute to creating a positive shopping experience for customers through excellent customer service, product knowledge, and attention to detail. Aiming to enhance the mall's reputation for exceptional service and contribute to a vibrant and thriving retail environment.

Experience

Screener

Andersone Blake • Brampton, Ontario

10/2022 - Present

Identified and recommended high-potential candidates through behavioral assessments, resulting in a 20% increase in employee retention.

Demonstrated strong attention to detail in evaluating and cross-referencing applicant data, minimizing errors and ensuring data integrity.

Fostered a positive candidate experience by providing clear communication and timely updates throughout the screening process.

Utilize applicant tracking systems and screening software to efficiently manage candidate data and ensure accurate records of screening outcomes.

Received positive feedback from candidates, with a 95% satisfaction rate on communication and responsiveness during the screening process.

Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues.

Receptionist

Go To Abroad • Fatehgarh, Amritsar

02/2022 - 07/2022

Warmly greet an average of 30+ visitors daily, providing a positive first impression and maintaining a friendly and professional demeanor.

Manage a multi-line phone system, directing calls to appropriate personnel and efficiently resolving inquiries from clients, vendors, and employees.

Utilize scheduling software to book appointments and maintain the master calendar, reducing scheduling conflicts by 25%.

Assist with administrative tasks, including data entry, document preparation, and filing, resulting in an organized and efficient front office.

Spearheaded a customer feedback survey initiative, resulting in valuable insights and a 15% increase in overall customer satisfaction.

Coordinated executive calendars and scheduled appointments, ensuring efficient time management for senior management.

Technical Skills

Programming / Operating Systems / Troubleshooting / Desktop Support / Microsoft Office Suite / System Administration

/ Helpdesk Ticketing Systems / Phone & Email Technical Support / Customer Service / Configuration Pawanpreet Kaur (Technical Supportive)

ad0nm9@r.postjobfree.com / +1-647-***-**** / Brampton, Ontario Education

Computer System Technician

St Lawrence College (Sep 2022, Expected Graduation Dec 2023) • Ontario Relevant Coursework: Computer Troubleshooting and Repair, Network Administration, Operating Systems, Computer Hardware Fundamentals, Programming in C++. Awarded the "Excellence in Computer Science" scholarship for academic achievements. Completed a semester-long project focused on building and configuring a small network for a local business, ensuring seamless connectivity and security.

Gained hands-on experience in computer hardware assembly, maintenance, and repair through lab sessions and practical assignments.

Actively participated in tech-related extracurricular activities, including hackathons and workshops on cybersecurity and data recovery.

Senior Secondary School (Class XII, Non-Medical)

Punjab School Education Board • Amritsar

03/2021

Awarded "Subject Topper" in English in the Class XI examination. Received the "Academic Excellence Award" for maintaining outstanding performance throughout Class XI. Actively participated in the school's Science Club, contributing ideas and experiments during weekly sessions. Strong communication and teamwork skills developed through active participation in extracurricular activities and group projects.

College Group Projects

IT Helpdesk Ticketing System: Developed a user-friendly IT helpdesk ticketing system using PHP and MySQL, enabling efficient tracking and resolution of support requests. Network Troubleshooting Simulation: Created a network troubleshooting simulation tool in Python, providing hands-on training for diagnosing and resolving common network issues. Software Deployment Automation: Implemented a script in PowerShell to automate software deployment across a corporate network, reducing deployment time by 50%. Data Backup and Recovery Solution: Designed and implemented a data backup and recovery solution using cloud storage, ensuring data integrity and disaster recovery preparedness. Cybersecurity Awareness Website: Developed an educational website about cybersecurity best practices using HTML, CSS, and JavaScript, aimed at raising awareness among non-technical users. Inventory Management System Enhancement: Collaborated with a team to enhance an existing inventory management system with barcode scanning functionality, improving inventory accuracy. Extracurricular Activities

Active member of the Computer Science Club, collaborating on web-based projects and coding challenges, showcasing teamwork and programming skills.

Top-five finisher in the university's coding competition, demonstrating problem-solving and coding abilities under time constraints.

Attended cybersecurity workshops and seminars, applying knowledge to enhance network security in a university project.

Actively participated in cybersecurity IT competitions, honing my skills in identifying and solving security vulnerabilities and challenges.

Competed in data science hackathons, leveraging data analysis and visualization skills to derive insights and create predictive models.

Led a team in a regional robotics competition, managing project timelines, resources, and ensuring the successful completion of a complex robotics project.

Volunteered at local tech events and provided technical support. Soft Skills

Communications, Critical Thinking, Creative MindSet, Problem Solving, Attention to Detail, Reliability, Excellent Oral Communication, Initiative, Dependability, Team Player, Efficient Interpersonal, Accurate, Work Ethic Languages

English, Hindi, Punjabi

Profile

Connect Directly With Me On – LinkedIn

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