Customer Service Manager
Resume:
Tammy Gammons
Harrington, DE 19952
ad0nlx@r.postjobfree.com
SUMMARY
Result /detail-oriented Customer Service Manager with a diverse background in Management and customer service. Dedicated to providing excellent customer service and making operational/procedural improvements. Actively listens, analyzes, and creates quotes, disseminates information In a timely manner. Excellent work ethic.
Highlights:
Client Relations Specialist Training and Development Conflict Resolution Techniques Active Listening Skills Marketing Savvy Courteous Demeanor Team Management
PROFESSIONAL EXPERIENCE
DELMARVA CORRUGATED PACKAGING - Dover, DE April 2023-Present Customer Service Manager
● Managed 4 direct reports total.
● Prepared estimations and pricing.
● Managed backlog and hours for each machine.
● Managed inventory and overruns.
● Conducted training for all customer service reps.
● Held 1 night a week (1 hour) classes for in depth training for all customer service.
● Handled several of the top accounts.
● Approved all RGA’s (credits) for any bad products and/or customer complaints.
● Approved all time sheets for CSR's.
● Continued improvement processes and procedures,
HIGHLAND/STRONGHAVEN/HOOD CONTAINER - Jamestown. NC Sep 2020 -April 2023· Customer Servic:e Manager
● Manage 4 direct reports total.
● Estimate/Prepare pricing.
● Manage backlog and hours for each machine.
● Manage inventory and overruns.
● Conduct training for all customer service reps on new software/programs as well as refresher training on current software/programs.
● Handle several of the top accounts.
● Approve all time sheets for CSR’s.
● Continuous improvement processes and procedures to better equip the plant, so our customers are not just satisfied but happy with products and service. Tammy Gammons
565 Jefferson Woods Dr
Harrington, DE 19952
ad0nlx@r.postjobfree.com
ACCOMPLISHMENTS:
■ Improved board optimization, reducing mill purchases by 23% for significant savings.
■ Reduced SKU’s by 15%, improving efficiencies and warehousing costs.
■ Current project of maximizing machines/die-cuts as well as trailers for savings. IP-Cleveland. TN (Moved back to NC. sick parent who has since passed) Sept 2017-Seot 2020 Customer Service Manager
● Managed 3 direct reports total.
● Prepared estimations and
pricing.
● Managed backlog and hours for each machine.
● Managed inventory and overruns.
● Conduct training for all customer service reps on new software/programs as well as refresher training on current software/programs.
● Handle several of the top accounts.
● Approve all time sheets for CSR’s.
GP, Cleveland. TN (Financial reason for moving) Dec 2015 to Sep 20l7 Customer Servic:e Manager
● Managed 6 direct reports total TN and TX.
● Area Customer Service Manager over Cleveland, TN and Waxahachie TX.
● Prepare pricing for both plants.
● Managed backlog and hours for each machine. Managed inventory and overruns for both plants..
● Conducted training for all customer service reps on new software/programs as well as refresher training on current software/programs.
● Handled several of the top accounts.
Approved all CIS for any bad products and/or customer complaints.
● Approved all time sheets for CSR's.
● Continued improvement processes and procedures.
ROCK-TENN I WESTROCK- Latta, SC (Plant closed. otherwise would still be there) May 2013 to Dec 2015
ROCK -TENN / WESTROCK • Latta, SC
Pre-Pricing Specialist, (Feb 2014 to Dec 2015)
● Provided strategic and consistent pricing guidance to Business Unit management on National and Local customer accounts by utilizing the Pricing Excellence tools.
● Developed accurate new and revised item estimates for the Corrugated Segment.
● A control point for data accuracy in the estimating and order entry systems and local pricing for the plant.
● Did analytical pricing and standard cost profitability support for the Business Unit management team.
Tammy Gammons
565 Jefferson Woods Dr
Harrington, DE 19952
ad0nlx@r.postjobfree.com
● Managed documentation and communication of margin improvement opportunities.
● Strove to possess a complete and thorough understanding of all manufacturing processes, equipment, and equipment limitations.
● Focused on the critical core objectives of Pricing Excellence; channels own and others' energy to consistently deliver results that meet or exceed expectations.
● Balanced immediate and long-term priorities and inspired achievement.
● Continually strove for functional and technical expertise in all aspects of the pricing and estimating process - continuous learning and application.
● Had a complete and thorough understanding of all manufacturing processes, equipment, and equipment limitations.
● Advanced level proficiency in Microsoft Excel, Kiwi ESP, and local business operating system.
ROCK-TENN/ WESTROCK - Latta, SC (May 2013 to Feb 2014) Customer Service Rep lll,
● Received/entered quotes/orders for customers that were on assigned list.
● Monitored, calculated end of month performance summary reports, inventory reconciliation as well as late order reports and distributed accordingly.
● Issued CIS for any bad products/or customer complaints.
● Top assigned customers included: WAL-MART, KRAFT, WRIGLEY, UNILEVER, and MONSTER ENERGY.
CDP- Concord, NC (Cutbacks due to loss of business) Nov 201 l to Apr 2013 Planner/CSR HI Coordinator
● Managed and planned factory orders through the plant; (2-66"rotary die cutters, 2- Aexos, Bobst, Pot Devin and an automaton), maintained hours booked on machines in plant.
● Handled a few of the top customers for the company.
● Placed all incoming sheet orders for the factory floor.
● Continued improvement processes and procedures to better equip the plant so our customers were not just satisfied but happy with products and service.
● Received/entered quotes/orders for customers that were on assigned list.
● Monitored, calculated end of month performance summary reports, vendor managed inventory/on site inventory reconciliation as well as late order reports and distributed accordingly.
● Top assigned customers included: Pass & Seymour, Irwin Tool, Carolina Pad, UCC. SMURFIT-STONE CORP. Nov 2005 to Dec 2010
SMURFIT-STONE• Saint Louis, MO (Finished project of lots of travel. taking local position) Project Kiwiplan Gateway Instructor, (Nov 2008 to Dec 2010)
● Held and conducted training classes for over 20+Smurfit-Stone facilities.
● Helped customer service/planning on data conditioning in preparation for plant's Kiwiplan Rollout
● Monitored customer service on specification and cad entry. Tammy Gammons
565 Jefferson Woods Dr
Harrington, DE 19952
ad0nlx@r.postjobfree.com
● Traveled to each plant to conduct classes so the customer service/planning departments could partake in full training.
SMURFIT-STONE - Winston Salem, NC (Nov 2005 to Nov 2008) Customer· Service Rep Ill.
● Received/entered quotes/orders for: customers that were on assigned list.
● Monitored, calculated end of month performance summary reports, inventory reconciliation as well as late order reports and distributed accordingly.
● Issued CIS for any bad products/or customer complaints.
● Top assigned customers included: Pepsi. Frito Lay. Ga1orade, Maple Leaf bakery (Quiznos, Papa John's.
COMPUTER SKILLS
HRMS BVP
KIWIPLAN PCS EDI
KIWIPLAN GATEWAY COMS
KIWIPLAN ESP MS PAINT
ENCORE ADOBE
TABLEAU COGNOS
OAM INFOSOURCE SYSTEM
KRONOS WORKFORCE VANTAGE POINT
SAP, WITRON MICROSOFT
IMAGfMERA (AMTECH)
EDUCATION/CERTIFICATIONS/TRAINING:-
High Point University - High Point, NC
Associates of Arts: Majoring in Accounting
Surry Community College - Dobson. IC
Associates of Arts: Majoring in Accounting
Mount Airy High - Mount Airy, NC
Certified Nursing Assistant Certification, Nursing Mt. Airy High School - Mount Airy. NC
DIPLOMA
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