Development Program Employee Engagement
Resume:
WAIRIMU MARY WANJIRU
Cell Phone: 075*******, 079*******; ID No.: 37524412;Email: ***************@*****.***
PROFILE SUMMARY
I have the ability to work effectively and possess the confidence to work as part of a team or independently. To be a part of an organization where there's passion, commitment, effective team work in enhancing skills and abilities gained in my area of specialization .
My key skills and competencies are:
•Computer proficiency skills in word processing, spreadsheet
•Good verbal communication skills and interpersonal skills
•Dedicated and committed to the task given
I am highly adaptable, willing to take initiatives and able to work with minimal supervision. I communicate fluently in English and Swahili both verbally and in writing and I have good interpersonal skills CAREER OBJECTIVE
To be part of a solid and progressive organization with a highly innovative and progressive setting that offers equal opportunity to develop skills as well as to performance based on career advancement
ACADEMIC QUALIFICATIONS
September 2018– November 2020:
KCA UNIVERSITY
Banking & Finance.
January 2018 –
April 2018:
PAC UNIVERSITY NAIROBI
ICDL (International Driving License & Youth Development Program.
February 2014 - November2017:
Kenya Certificate of Secondary Education
2003 - 2013:
Kenya Certificate of Primary Education
Other Trainings
Youth Development Program
•Knowledge for life program
•Project Management
•Youth Development Program
•Computer proficiency skills in word processing,spreadsheet,excel
•Good verbal communication skills and interpersonal skills
•Dedicated and committed to the task given
EXPERIENCE HISTORY
September 2019 - March 2020 :Treasure Communication Ltd Company
: Brand Ambassador
Key Responsibilities
Educating customers about the brand
Promoting sales
Getting customers feedback about the brand
Reporting on daily sales made
Hitting the given target of the product
September 2020 -April 2021 : Brisk Marketing Limited
: Team Leader/ Supervisor
Key responsibilities
Achieving branch / outlet business targets
Delivery of excellent service to all clients
Leading employee engagement, supervision, motivation programs in order to meet business goals.
June 2021 - November 2021 : Rose organics group
: CEO/Brand Ambassador
Key responsibilities
Marketing and advertising the product
Educating the clients more about the product for instance the benefits of the product
Receiving feedbacks from the customers about the product
Good handling of customers
Delivering the products to customers
June 1st - July 3rd 2022 : Yellow Moon Marketing
: Style Navigator/Brand Ambassador
Key responsibilities
Convincing customers to use atm cards when paying
Educating customers about the benefits of using atm cards
Rewarding customers who paid using the atm card
Engaging with customers
Getting feedbacks from the customers
September 1st- October 15th 2022: Propack Company Ltd.
: Promoter/Brand Ambassador
Key Responsibilities
Marketing the products.
Making sale.
Engaging with customers and Convincing them to purchase the product.
Getting the customers feedback concerning the product.
Delivering excellent services to our customers/good handling of customers
November 2022 - April 2023: Call Centre International (CCI Kenya)
: Call Centre Agent
Duties and responsibilities
Handling inbound and outbound calls to and from customers.
Listening to customers’ needs or issues and providing helpful solutions to their problems.
Following up on customer calls.
Collecting and reporting on customer feedback.
Branding Metro Company
Processing order and payments
Referees
1. Sam Gichia Project Manager 071*******
2. RoseMary Waiganjo CEO Rose Organics group ******************.**@*****.*** 079*******
3. Jade Vanessa : Project Manger: Yellowmoon Marketing:078*******
4. Dennis Amisi: Supervisor: : Propack Company: 071*******
5. Janet Okoth:Human capital assistant:Call Centre International: *****.*****@********.***
Contact this candidate