Sebastian Uy

*** ********* ****** **. ***. *c

West Palm Beach, FL, 33401

954-***-****

ad0n8e@r.postjobfree.com

https://www.linkedin.com/in/sebastian-uy-130680152/

Objective:

Dedicated and certified Tier 1 IT specialist with a strong foundation in IT support and troubleshooting. Seeking to contribute my technical expertise and commitment to client satisfaction to a dynamic IT team. Proven track record of delivering exceptional customer service and resolving technical issues promptly.

Professional Experience:

EAU Palm Beach Hotel & Spa, Manalapan, FL— Cook 1 Full Time

Febuary, 2018 - September, 2021

-Preparing and cooking food as the executive chef’s instructions

Saito’s Japanese Steakhouse, Palm Beach Gardens, FL —

Hibachi Chef Full-Time

July, 2021 - November 2022

-Responsible for engaging and entertaining clients while performing tricks

and cooking the customer’s food the way it's specified

Cracker Barrel, West Palm Beach, FL — Server Part-Time

March 2023 - August 2023

-Making sure to provide excellent service as well as follow customer

instructions on an order or request.

Simplitfy, Lake Worth, FL

IT Support Specialist

Lake Worth, FL

April 2023 - September 2023

-Provide Tier 1 technical support to end-users, addressing hardware, software, and network-related issues via phone, email, and in person.

-Diagnose and resolve IT problems efficiently, ensuring minimal downtime and maximum user productivity.

Collaborate with Tier 2 and Tier 3 teams to escalate and resolve complex issues, adhering to established SLAs.

-Maintain accurate records of support requests, solutions provided, and hardware/software inventory.

-Assist in user onboarding and training, ensuring a seamless transition to new systems and technologies.

Stay up-to-date with industry trends and best practices to enhance troubleshooting skills.

Education:

University of Central Florida

4000 Central Florida Blvd, Orlando, FL 32816

Graduation Date:

October 2022 - August 2023

Certifications:

University of Central Florida

Cyber Defense Professional Certificate Program

Skills:

Technical Troubleshooting

Hardware and Software Support

Customer Service

Network Configuration

IT Documentation

Ticketing Systems

Active Directory Management

Microsoft Office Suite

Communication Skills

Problem-Solving

References:

Available upon request.

Contact this candidate