Customer Service Patients

RONETTA HARPER

● Towson, MD ● ***** ● 410-***-**** ●<ad0n6a@r.postjobfree.com

Summary of qualifications

Motivated, focused, and driven Nurse’s Aide professional with outstanding customer service. Reliable, service-focused with excellent patientcare and charting skills gained through over five years of experience in the nursing field. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR certified (current). Excellent communication skills verbal and written. Proficient in Microsoft Word, PowerPoint, and Excel. Outstanding customer service skills, detail oriented and effective problem-solving skills. Good Analytical Skills with the ability to think logically in the best interest of the agency. Formally trained in best workforce practices. Ability to create processes to evaluate progress and implement solutions.

EMPLOYMENT HISTORY

Independent Contractor Baltimore, MD

Private Duty January 2010-January 2021

●Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

●Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

●Provided personal hygiene for patients.

●Cared for patients by changing bed linens, washing, and ironing laundry, and cleaning.

●Entertained, converse with, and read aloud to patients to keep them mentally healthy and alert.

●Professionally greeted family members and physicians.

●Provided information on patient progress additional services and available to patients.

●Cleaned and sterilized rooms for bedridden and mentally disabled patients.

●Provided healthcare services with patients that suffer with Dementia Disease, Alzheimer's disease, and Multiple Sclerosis, and other health and mental disease.

●Performed ADL's, provided physical therapy to ensure that patients received proper care.

●McDonald's Restaurant

●Shift Manager: Performed cash handling and customer service skills

●Enforced many job regulations and actively handled continuous responsibilities of managing

●A staff of 27 employees.

Education

STRIVE Employment Services

Baltimore, MD

Certificate Received (120 Hours of Intense Career Development)

April 2021

Patterson High School

Baltimore, MD

June 2005

Diploma Received

Business Administration

Graduated R.O.T.C

09/05-10/05

McDonald's Baltimore, MD

Basic Shift Management Training

Customer Service Training

April 2008

The Carolina Center

Baltimore, MD

GNA/CNA Certification.

Anatomy/Physiology

Dementia Care

Medical Terminology Certification Baltimore City Community College

Baltimore, MD

professional references available

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