Felicia Kirby

Detroit, Mi 313-***-**** ad0n20@r.postjobfree.com www.linkedin.com/in/felicia-kirby

Currently involved in an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Years in customer service have led to developed skills in creative problem solving, and proven ability to assist customers.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration •Team leadership

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 09/2023

Google IT Support Professional Certificate (Expected completion 12/2023

development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts, Binary coding

Safeserv • Farmington Hills, Mi 06/2016

●Safely prepare food without cross-contamination

Jefferson Adult Education High school • Oak Park,Mi 04/2012

High school diploma

RELEVANT EXPERIENCE

Security Officer • Eagle Security Services, Detroit, Michigan 09/2023-Current.

●Provide visual surveillance to assigned companies by doing hourly foot patrol, mobile vehicle patrol, and /or cctv surveillance in order to secure locations.

Assistant Manager • Little Caesars, Detroit, Mi 01/2016-12/2017

●Supervising and maintaining the flow of store operations

●Daily inventory counts

●Conduct interviews

●Led and molded crew members in order to effectively, safely, and securely reach the store's daily goals

ADDITIONAL EXPERIENCE

Security Officer • Prudential security, Taylor, mi 10/2018-01/2020

●Utilized data analysis tools to monitor security incidents and trends

●Collaborated seamlessly with cross-fuctional teams to develop and execute emergency response plans. Fostering teamwork and coordination during unforeseen incidents.

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