Scrum Master Continuous Improvement

NANCY KWAKYE

E : **********.******@*****.***

P : 240-***-****

A : Hyatsville, MD 20783

PROFESSIONAL SUMMARY

Results-driven Certified Scrum Master with over 8 years of dedicated experience in orchestrating and optimizing product development functions to consistently exceed challenging time constraints and stakeholder expectations. Proficient in Lean Management, Agile coaching, People Management, best practice implementation, Service Delivery, Kaizen, and Project Planning. A customer-focused practitioner skilled in crafting innovative user experiences, managing exceptional services, and driving the development of user-centric products within demanding environments. Demonstrated expertise in various Agile Frameworks, including Kanban, Scaled Agile Framework, and hybrid methodologies, to ensure successful project delivery and continuous improvement

WORK HISTORY

Contact Government Services, LLC Sr Scrum Master

Washington,DC ON • 09/2020 - 10/2023

●Responsible for leading the Agile transformation efforts of two HR teams by leveraging extensive lean and Agile experiences within large-scale organizations, ensuring teams evolve into effective delivery units with sustainable cadences.

●Fostered self-organizing, high-performing teams through servant leadership and mentoring, promoting a culture of continuous improvement in both team dynamics and product development processes.

●Actively encourage, support, and guide continuous improvement initiatives within the team, focusing on enhancing product quality and process efficiency.

●Demonstrated expertise in creating a fully transparent development process, enabling clear visibility into project progress, impediments, and opportunities for improvement.

●Facilitated Scrum events and best practice implementation workshops – sprint plannings, backlog refinements, daily scrums, sprint reviews, sprint retrospectives, charter reviews, new team activations and mindset Mondays

Praxis Engineering - Scrum Master

Annapolis, MD, ON • 06/2015 - 06/2020

●Collaborate closely with Product Owners to ensure the product backlog accurately reflects business needs and priorities. Facilitate backlog refinement sessions and encourage Product Owners to make data-driven decisions when prioritizing items.

●Trained teams in crafting well-defined user stories that align with business needs and objectives. Promote the use of clear acceptance criteria and user-centric language to enhance the quality of user stories.

●Continuously optimize team processes and Jira usage to improve efficiency and transparency. Identify bottlenecks, facilitate retrospectives, and implement process improvements to streamline workflows and enhance team productivity.

●Implement and maintain relevant metrics and Key Performance Indicators (KPIs) to monitor team performance and project health. Leverage data and analytics to make informed decisions and drive process improvements.

●Proactively managed sprint-level risks, inter-team dependencies issues and assumptions, ensuring they were identified, mitigated, or escalated when necessary

●Coordinated daily stand ups, sprint planning and all other scrum events (backlog grooming, sprint reviews, retrospectives, release planning, bug triage meetings, product discovery sessions)

●Maintained accurate and up-to-date project documentation, including sprint plans, retrospectives, and sprint reviews. Generate regular reports to communicate project status and performance to stakeholders.

CarMax - Business Analyst

Richmond, VA, ON • 09/2012 - 02/2015

●Applied qualitative and quantitative methods to gain a comprehensive understanding of CarMax's business, using industry-leading data to design and optimize key strategies.

●Collaborate closely with leadership across various departments, including operations, product, marketing, and technology. Influence decision-making processes and contribute to shaping how CarMax conducts its business operations.

●Utilize SQL and excel analytical skills to extract valuable insights from data analysis. Presented findings in a clear and compelling manner, using effective communication skills to demonstrate the business value of your analysis to relevant stakeholders.

●Actively contributed to CarMax's success by continuously seeking opportunities for process improvement and innovation. Drive initiatives that disrupt the industry and contribute to CarMax's continued growth

●Conducted interviews with key business users to collect information on business processes and user requirements.

SKILLS

●Agile Frameworks: Scrum,SAFe,KanBan

●Servant Leadership

●Project Management

●Capacity planning

●Requirement Gatherings/Analysis

●Strong Communication skills

●Stakeholder Management

●Release management

●Dependency management

●Agile Coaching

●Scope Management

●Strategic planning

●Agile trainer

●Business Value delivery

●Team Agile maturity Assessment

●Team Building

●Change Management

●Business Analysis & Data Analysis

●Release Planning & management

●Conflict Resolution

●Risk mitigation planning

●ROI Analysis

●Team building

●Change Management

●Process Improvement

EDUCATION

Kwame Nkrumah University Of Science and Technology

Kumasi, Ghana

Bachelor of Science : Computer Science

CERTIFICATIONS

●PSM 1 (Professional Scrum Master 1)

●PMP (Project Management Professional)

●SAFe Advanced Scrum Master through scaled agile framework

●SPC (SAFe Program Consultant)

●SAFe Product Owner Certified

Contact this candidate