Pre Sales Technical Support

NUAMAN ANEES ASSIFAN

Commercial Display Project Presale Engineer

Hikvision MENA

Obtain a challenging position in a progressive organization allowing me to use my skills in fields of Planning, Designing and Managing Projects related to Low Current Systems and Security, where I can apply my education and board technical experience

2015 - 2020 Ahram Canadian University: Bachelor degree of Mechatronics engineer. 2019 - 2020 Amit: Embedded System Diploma

Skills:

Leadership and manage skills.

Commercially awareness.

Ability to work under pressure.

Teamwork skills.

Attention to details.

Achieve sales and referral goals by developing a positive customer experience.

Good communication skills.

Aspire to deliver world class customer service.

Provide technical product presentations.

Pre-sales support.

Deal with different nationalities.

Language: Arabic and English

Rewards and training:

High-efficiency collaboration Presale Engineer at Hikvision KSA award in 2023 H1.

HCSA-Commercial Display.

Product and technical training Hikvision HQ and factory in China Integrated Solutions Options Aug 2020 –May 2021

Low Current System (System Engineer)

Security systems (CCTV, access control system, BMS, fire alarm and firefighting system).

PHONE: +966-**-***-**** - EMAIL: *.***********@*****.*** Date of Birth: 15-08-1996 - Nationality: Palestinian Single

PROFILE

EDUCATION

SKILLS AND REWARDS

EXPERIENCE

Install, maintain, upgrade and repair CCTV, access control, fire alarm and firefighting equipment.

Johnson control Building Management System (BMS).

Read and understand electrical drawing.

Good Knowledge in field device (sensor)

HIKVISION Oct 2021 –Dec 2022

After Sales, Technical Support Engineer West Region – Saudi Arabia

Provide Technical support to project remotely and on site.

Responding on time to technical support tickets

Traveling to client ‘office or server location.

Diagnosing and troubleshooting hardware, networking and software issues.

Maintaining good client relation

Completing job report.

Solve product batch quality issue

Contact with ND to check our product evaluation

RMA work for the effective devices

Good knowledge on device hardware components

Spare parts inventory control

Develop KSA After Sales service in all region

Monthly evaluation for our partner to be sure our service level is following to our policy HIKVISION Jan 2023 – Present

Commercial Display Project Presale Engineer Saudi

Arabia

Expert in LED delivery and configuration software, Hikvision and Nova Star software.

Promote commercial display product (LED, LCD, Signage and interactive display)

Supervision in Commissioning and troubleshooting.

Collaborate with the sales support team by acting as technical expert’s in Customer presentations.

Determine the technical requirement to meet client goal and act as liaison Between the organizations sales/business development and engineering Groups.

Study the newest technology from Hikvision product and compare it with Competitor to check our weakness and strong point.

Prepare and deliver technical presentation, quotes and sales proposals Participated in design and delivery for +150 commercial display projects solution’s in KSA.

Some of the recent successful Highlighted project Delivery:

- Aramco curve LED control room.

- SADAIA control room LED.

- MBC sports live studios LED.

- Neom control room LED.

- Formula-1 Outdoor LED for royal loung.

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