Human Resources Strategic Planning
Resume:
Robert Johnson
Operations Supervisor
Dependable professional adept at managing multiple tasks simultaneously. Seeking a full-time position that offers opportunities for professional growth and utilizes my interpersonal, time management, and problem-solving skills. Skills
Excellent
Human resources
Excellent
Customer Relations
Excellent
Payroll and budgeting
Excellent
Strategic planning
Excellent
Sales Management
Excellent
Staff Management
Work History
2014-09 - Current Operations Supervisor
Storage Masters, O'Fallon, MO
Ensured regulatory and company policy compliance to improve workplace and employee safety and readiness.
Optimized operational performance and reduced labor expenses by developing and optimizing standard practices.
Encouraged and promoted ideas aligned to business needs and benefits. Trained employees to enhance team productivity.
Collected customer feedback and made business adjustments to improve customer satisfaction.
Prepared training materials for new employees and tracked skill development.
Sales have increased from 5 million to 6.5 million. Reduced labor expenses by $60 thousand a year.
Saint Charles, MO 63303
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Managed 12 employees.
2006-01 - 2014-08 Store Manager
Twin Liquors, Waco, TX
Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction.
Set effective store schedules based on forecasted customer levels and service requirements.
Supervised guests at front counter, providing information on products. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control, and store opening and closing procedures.
Opened 2 new stores in Waco, Tx.
1993-03 - 2004-11 Warehouse and Housekeeping Manager Dillards, Austin, TX
Evaluated employee performance and developed improvement plans. Coordinated store cleaning service operations and managed housekeeping employees production.
Improved workflow through proactive management.
Ordered housekeeping supplies and guest toiletries. Ensured the use of chemicals and cleaning equipment in accordance with safety protocols.
Managed 26 employees.
Increased production 60%.
1987-06 - 1993-02 Warehouse Manager
Service Merchandise, College Station, TX
Led a warehouse team to consistently accomplish operations goals. Improved delivery plans through strong scheduling and organizational skills. Maintained accurate documentation and records.
Ensured warehouse cleanliness in compliance with OSHA safety standards. Managed inventory and current stock levels.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes. Education
1984-09 - 1989-05 High School Diploma
Waco High School - Waco, TX
3.5 GPA
DECA Member
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