Customer Service Data Entry

SUMMARY

SKILLS

EXPERIENCE

KIMORA

MCLEAN

919-***-**** • ***************@*****.*** • 2413 Sierra Road Sanford, NC 27330 Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.

Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Service Referrals

Data Entry

Billing Software

Insurance Claims Management

Payment and Investigation Escalations

Health and Safety Regulations

Safety Standards Compliance

Strong Work Ethic

Team Leadership

Accounting Software

Data Analysis

Coin and Currency Counting

Production Specialist

Coty Sanford, NC Mar 2020-Apr 2020

Sorted and packaged products to prepare for processing or shipment. Set up and operated production equipment according to daily work orders and safety procedures.

Examined final products for conformance with quality and design standards. Attended regular training sessions to increase machine operating skills. Moved items between machines, conveyors and transport equipment to meet production needs.

Unloaded and sorted products and transported items to proper locations. Medical Claims Specialist

Teleperformance Raleigh, NC Oct 2019-Jan 2020

Evaluated pending claims to identify and resolve problems blocking auto-adjudication. Reviewed claims for accuracy before submitting for billing. Sent clinical request and missing information letters to obtain incomplete information. Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.

Reviewed administrative guidelines whenever questions arose during processing of claims. Administered standard contract benefits to process pending claims for dental benefits. Verified policy holder data, including age, contact number and physical address. Examined claims, records and procedures to grant approval of coverage. Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Collected payments, processed receipts and informed policyholders of outstanding balances. Production Assistant Lead

Moen Incorporated Sanford, NC Jul 2019-Aug 2019 Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.

Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date. Checked finished products to ensure quality and that industry standards were met before use. Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.

Executed and coordinated employee training to meet quality requirements. Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel. Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.

Order Processor

Coty Sanford, NC Feb 2019-Mar 2019

Operated handheld scanners and computer terminals to document updates. Monitored stock, maintained company inventory and managed client information in computer databases.

Handled product packaging and applied appropriate labels to boxes and shipment containers. Reported incomplete and incorrect orders to supervisors and verified client information. Reviewed customer requests, resolved questions and defined specifications before completing orders.

Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.

Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.

Cashier's Assistant

McDonalds Sanford, NC May 2015-Jun 2015

Handled merchandising and restocking needs for multiple checkout lanes. Helped supervisor control customer flow and backed-up lines by running registers during busy periods.

Backed up cashiers ringing up large number of customers by bagging products. Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

EDUCATION AND TRAINING

Completed opening, closing and shift change tasks by following company guidelines. Kept customer and food preparation areas clean and well-organized. Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.

Made and served coffee, tea and fountain drinks.

GED

Central Carolina Community College Sanford, NC May 2014 Some College (No Degree): Medical Assisting

Central Carolina Community College Sanford, NC

Associate of Science degree: Healthcare Management Ultimate Medical Academy Tampa, FL Jan 2018

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