Technical Support Project Development

Technical Profile

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. TECHNICAL SKILLS

Knowledge of the NTIC ( New information technologies,telecommunication and windows )

operation systems,ticketing tools

Office 365

Salesforce

Excellent typing skills as advanced knowledge of application software. knowledge of strategic and tactical planning,including writing project development.

MANAGEMENT SKILLS

Ability to work i a multicultural environment

ability to work in team environment .

proven track record of hard word,commitment and efficiency excellent oral and written communication skills

COMMUNICATION SKILLS

FRENCH : Export

ENGLISH : INTERMEDIATE

Kouakou Jules Aurrier

KOUMOIN

French -English CSR (Customer Service Representative- TECHNICAL SUPPORT )

Address Cavite Tanza, Philippine 4108

Phone 091********

E-mail **********@*****.***

LinkedIn

https://www.linkedin.com/in/kouakou-

jules-koumoin-

WWW

https://bold.pro/my/kouakoujulesaurri

er-koumoin-230*********/324

Competencies

Work History

Desktop support

Customer service expert

Microsoft Office Specialist (MOS) Expert

Technical Support

Sales force

Software diagnosis

2022-08 - Current Technical Support Representative Uipath, Makati

As a technical support role in UiPath, your responsibilities may vary depending on the phase of RPA development and post-deployment. According to a post on the UiPath forum, some of the roles and responsibilities of an RPA UiPath Infrastructure Support include:

Providing technical support for UiPath infrastructure and resolving any issues that may arise.

Collaborating with developers to ensure that the infrastructure is configured and deployed correctly.

Ensuring that UiPath infrastructure is up-to-date with the latest updates and patches.

Managing and maintaining the UiPath environment, including the Orchestrator, Robots, and other UiPath components. Configuring and managing UiPath security, including user access and permissions.

Monitoring the UiPath infrastructure to ensure that it is running smoothly and efficiently.

2021-05 - 2022-08 Technical Support Representative Telus International (WIX), Taguig ccity

Educate and guide the user on Technical steps to Troubleshoot and fix issue on different features available on the website ( Store,Payment issue, Editor, Domain, Premium plan feature issue ).

Answer support client calls,emails or online chat regarding website troubleshooting,site updates, server or hosting,email creation and troubleshooting etc.

Maintain a high level of professionalism with clients and works to establish a positive rapport

Website maintenance,backup,restore, email hosting,and control panel experience.

Education

Domain Troubleshooting,transfer, DNS setup experience Website hot server and basic server administration Provide wix users with technical solutions on all wix product via phone,chat and email.

CREATION,TROUBLESHOOTING AND HOSTING OF WEBSITE . 2020-09 - 2021-12 Freelancer

Happycribe.ccom, manila

TRANSLATOR TRANSCRIBER AND PROFEADER

Transcription French-English English-French

Communication with client or suppressor with there are issues completing transcription in a timely manner reviewing drafts any spelling

,grammar or formatting errors,as well as other inconsistencies understanding client specifications and nothing any formatting or notation request prior to complete the transcription.

FRENCH -ENGLISH PROOFREADIER

Detecting and correction and corrections errors in written documents. checking written text for misspelling and inaccuracies prior to publishing . make copies of proofs with are given to editors, authors,and others for revision

check images table, and charts contained in a document to ensure they are precises and properly aligned.

2015-03 - 2016-12 Desktop Support Technician

Digital System Desk abidjan

SUPPORT DESK AND TECHNICAL ASSITANCE

customer support via phone,chat, email and voicemail. identify potential bugs and perform basic troubleshooting of certain application.

monitor issues from start resolution

provide accurate information on it products or services 2018-09 - 2020-03 Associate of Science

Help System Data From University of Perpetual - Laspinas 2014-03 - 2014-11 High School Diploma

Computer And Internet Initiation Training - ABIDJAN Certifications

Interests

Software

2010-02 - 2023-04 High School Diploma

HIGH SCHOOL MODERNE BAD - SOUBRE

CRE AT I O N, T ROUBLES HO O T I NG AND HO S T I NG O F A WE B SITE . 3/9/2 01 5 -12/21/2 01 6

BOOKS

TRAVEL

SPORTS

Here are some of the software skills that I possess, along with some additional information on computer skills and software skills: Microsoft Office Suite: This is a set of productivity software applications that includes Word, Excel, PowerPoint, and Outlook. It is widely used in many industries, and proficiency in this software is often required for many job positions.Web

development: Having experience with web

development is also a valuable skill to have. It involves creating websites, web applications, and other web- related tasks.

Contact this candidate