Customer Service, production operator, warehouse associate
Resume:
Mackenzie DiRocco
I am a hard worker and take pride in my job. Im always look for ways to furter myself in my career, and one day become a manger.
New Castle, DE 19720
***********@*****.***
I have over 5 years experience in serving/customer service, I'm great with people and always make sure I just be myself which. My personality is very friendly, welcoming and sociable. I am reliable a d very focused. I dou best to be a better person every day. I believe I will definitely be an asset to any restuarant or company who gives me the opportunity. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Operator
Bloom Energy - Newark, DE
March 2022 to Present
I assemble renewable energy for all major company’s, like hospitals ect. To put into more detail I work on and assembly line, Woth all different tools and wires. My job is to assemble on the those wires on the machines that come down the line to me, while making sure I do my job to the best of my Ability In a timely
Manner and even more importantly making sure the job gets done right Warehouse Associate
Amazon - New Castle, DE
May 2021 to March 2022
I pack, pick, stow, cycle count and also take inventory for merchandise in the warehouse. My rates are very high and consistent I was named the highest stower I was also named the highest packer too, over 8 times and that’s very good in a warehouse full of over 300 people. Server
Melting Pot - Wilmington, DE
February 2015 to June 2019
Making sure to greet my guests, and taking them to their table. Introducing myself and making sure to explain to them how to handle the burners on their tables, because they make their meals themselves. I always ask "whats the occasion " because 95% of the time guests come to the melting pot to celebrate something. If they are there for a special occasion i make sure to bring chocolate strawberries and balloons to the table and sometime a bottle of wine depending on the occasion. When the guests are done i make sure to walk them to the door and hope to see them again. Server
Applebee's - Newark, DE
April 2011 to January 2015
Making sure my work station is tidy for guest to come into a clean environment with no complaints. I make sure I greet my guest with a warm friendly, welcoming smile. Introduce myself and start with drink orders, always offering specials. I make sure to get their meals out in a timely manor, all while attending to other guests. Im great at muti tasking. Im a el to manage 6+ payable at one time without any problems, I do everything to the best of my ability. The guests always come first. I am the first and the last impression and i make sure I give the best impression knowing just that one dining experience will possibly bring them right back. Recommending me as their server. Server
Olive Garden - Elkton, MD
November 2008 to April 2011
Greeting guests In a timely manor. Places drink orders while also going over an specials that we are offering. Making sure I up sell, whatever meal they choose i offer a nice alcoholic beverage that goes wonderfully with that specific meal. I make sure my guests meed for nothing. Im able to stay calm under pressure and ask for help when needed and also work as a team and help my coworkers also. Once I notice my guests are halfway through their meals I always offer dessert. I make sure I do my best to give guests a memorable dining experience.
Education
High school or equivalent in Psychology
John Dickinson
June 2008 to August 2015
Diploma
John Dickinson - Wilmington, DE
August 2004 to June 2008
Skills
• Handling money, muti tasking and I know of given the opportunity you will get a chance to see my growth. (5 years)
• Waitress (5 years)
• Hostess
• Restaurant Server (5 years)
• Waiter (5 years)
• Host
• Server (6 years)
• Sales (8 years)
• Customer Service (8 years)
• Training (3 years)
• POS (6 years)
• Cooking
• Organizational Skills
• Word
• fast learner
• I’m great with people I m a firm believer that no matter what, any decision making of my own should always fully focus on customer satisfaction. I’m very friendly, I take my job very seriously even if I disagree with something my manager has told me to do, I no matter what I do the job to the best of my ability. (8 years)
• Microsoft Excel
• Upselling
• Catering
• Merchandising
• Warehouse experience
• Basic math
• Retail Sales
• Inventory Control
• Warehouse experience (1 year)
• Picking & packing (1 year)
• Inventory control (1 year)
• RF scanner (1 year)
• Shipping & receiving (1 year)
• Warehouse distribution
• Order Picking
• Materials Handling
• English
• Order Picker
• Time Management
• Cleaning Experience
• Assembly
• Computer skills
• Communication skills
• Kitchen Experience
Awards
Award for being #1trainer, also another award for never being late nor missing a day of work
December 2016
Certifications and Licenses
ABC License
June 2016 to July 2019
you Get your abc license by taking a class and passing. The purpose of this license is to show your employer you are able to handle and work with alcohol, knowing all safety precautions. Food Handler Certification
Additional Information
Alot of people consider me an extremely hard worker, who always takes pride in my line of work. I am great with people and It is rare a customer walks away from me dissatisfied. Challenging myself on a daily basis is something I feel good doing because I believe when you are faced with challenges like, a new task at work that you are assigned to but you have absolutely no knowledge on how to do the job. While being faced with a challenge like this never NOT ask for help and do the job to the best of your ability. Mean while that task that made you feel overwhelmed and doubt yourself, has now given you such an elated feeling. With that being said, I believe challenges are learning experiences and more importantly opportunities for growth.
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