Service Management Customer
Resume:
Audrey York
Athens, GA *****
************@*****.***
Seeking an exciting and challenging position in a patient service/management environment where my skills and knowledge can be used to provide great quality performance in a practice. Authorized to work in the US for any employer
Work Experience
Ophthalmic Technician/Measurement Specialist
Athens Eye Doctors & Surgeons, LLC - Athens, GA
July 2020 to September 2023
Operate ophthalmic equipment for patient’s eye examination, Patient work-up for examinations and record patient medical history, measure and record visual acuity and color vision testing, expertise in fundus imaging, OCT’s and Visual Field tests, reading glasses on lensometer, and or provide clerical and administrative assistance when needed. Promoted to Measurement Specialist 09/22-09/23: Managing patients charts daily after cataract surgery, provide patients with a peaceful and successful visit while performing Measurements on 4 different types of machinery. Provide excellent results to the Surgeons as they prepared each case for cataract surgery. Making sure all patients are comfortable with all information provided before they went to the next department (I am thorough and it is extremely important to me that my patients leave the practice more confident, positive and comfortable.
I received two promotions while working here along with a total of $4.50 in raises in only two years! Customer Service Representative
Dial America
July 2017 to July 2020
Answered and documented incoming calls to provide customers with the knowledge of LifeLock/Norton accounts and account operations of the Service Center while providing service to customers in a professional manner.
Skills
• Customer service (10+ years)
• Medical office experience (5 years)
• Ophthalmology (3 years)
• Medical billing (2 years)
• Medical Terminology (5 years)
• Medical Scheduling (3 years)
• Medical Records (3 years)
• Triage (3 years)
• HIPAA (5 years)
• EMR Systems (5 years)
• Insurance Verification (5 years)
• ICD-10 (2 years)
• Anatomy Knowledge
• CPT Coding
• Medical Coding
Certifications and Licenses
Ophthalmic Scribe Certified
August 2020 to August 2024
Driver's License
January 2022 to January 2027
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