Scott Roberts

**** * *******

Las Vegas NV *****

702-***-****

ad0mmp@r.postjobfree.com

Technical Expertise

Microsoft Exchange 2003/2007/20010/2013/2016/2019 Server

Microsoft Windows 2003/2008/2008/2012/2016/2019 Server

Microsoft Active Directory 2003/2008/2012/2016/2019

Interactive Intelligence System 4.0 (VOIP)

Symantec / Kaspersky / ESET / AVG /AVAST / McAfee / TrendMicro AntiVirus (enterprise and standalone)

VMware ESXi Server 5.x / Microsoft Hyper V 2008/2012 Servers

Citrix Server 4.0

Microsoft Windows XP / 7 / 8 /10/11

Microsoft Office (All versions)

SonicWALL Firewall TZ series

Cisco 2960 series switches

Asterix VOIP PBX

Avaya / Cisco / Polycom VOIP phones

Analog / Digital phone repairs

Acronis Image and backup

Veritas Backup Exec

Training

*Project Management *Lotus Notes Domino *Systems Life Cycle *A+ / Network + certified

*Data Communications Fundamentals *Novell 4.x Admin *SCO UNIX *Intune/SCCM Professional Experience

4/8/2016 – Present Contracting – Various entities

Mostly short-term, often break fix issues

Network rack installs

Cat5/6 cable pulls

T1 DEMARC extensions

Telecom troubleshooting (line / telco)

Server rebuild / repair

Systems deployment routers / switches / servers/ PC’s / POS DSL / WAN / LAN troubleshooting

TV / Display troubleshooting / repair / replacement POS / Kiosk / ATM repair and installs

6/8/2015 – 4/8/2016 IT Manager Sting Alarm

Built and managed mix of 2003/2008/2012 servers utilizing Powershell WinXP / 7 / 8 / 10 PC’s – Mapped out migration plan to Win10 Telecom repairs in a mix of Digital / IP IDCS 500 telephone system Administered SonicWALL TZ series firewalls across 5 entities. Managed Exchange server 2013 with a base of 250 users. Plan for future IT needs for company.

Managed wired and wireless network.

Project planning and implementation accomplishments:

*Moved external DNS to AWS route 53 host servers off internal systems.

*Redesign of network IP to segment wireless / backend / users.

*Restructured AD environment

*Managed SSL / Web Domain sites

*Built new servers to move domain from 2008 to 2012 Functional Level 10/2014 – 6/8/2015 Contractor NCR

Contracting with NCR / Field Nation /field Solutions and various other entities repair / MAC on a variety of systems and equipment. Digital signage installs / POS installs / Telecom repairs / PC /Server / Networking

11/2012 – 10/2014 MacFarlane Group

Managed local site of 60 user base including executives for all IT needs Used Powersehll on the AD environment to manage servers Built and managed local and remote servers in an enterprise mixed virtual and physical servers (250+) Resolved major DNS server issue company wide

Advised and documented on issues and suggested fixes corporate wide. Supervised and trained junior tech and tech intern. (tech intern obtained A+ cert under me) 09/2011 – 11/2012 Barrister Global Services

Directed remote techs through repairs of various make/model HP/Samsung/Xerox/Minolta/Kyocera/Ricoh printers

Mentor/guide technicians, throughout their daily duties of printer repair, interfacing with vendor specific help desks, troubleshooting issues to come to a part determination as causation of malfunction. Also support of servers /pc HP/Dell/Lenovo/IBM.

05/2011 – 07/2011 Frontier Financial Group - IT Consulting Monitored systems for outages / updates, repaired issues with servers, PC's, IP phones. Utilized Elastix PBX on CentOS for configuration of IP phones. Windows server 2003 servers in AD with (3) remote sites. Repaired issues with DNS, DHCP. SonicWALL VPN configuration. Secured network by discovering and removing rogue wireless routers. Securing existing ones implemented stronger password security. Fixed issues with eCollect system implementation.

Repaired Acronis Backup/Image software and utilized it to create a standard non-admin privilege image for Dell GX620 and Lenovo IC PC's.

Implemented Zoiper SIP software configurations.

Troubleshoot/repair of network cabling.

Implemented and rolled out ESET server and AV software. Implemented scheduled maintenance window for critical systems. Rebuilt failed server, re-balanced loads on servers by moving print services from main application server to a software repository server.

On call 24/7 for support. Setup FTP on Centos Unix server for remote customers to deposit data. MAC in AD services. Supported remote systems, and home users. Implemented stronger security system rules. Worked with engineer on Cisco router and switch implementation and troubleshooting.

Setup and troubleshoot Windows terminal server.

Reclaimed unused server hardware for redeploy as needed. Documentation of procedures in place and developed, HW/SW auditing

Mentored in-house tech to take over duties

02/2009 – 05/2011 Self Employed – IT Contract work Hardware/Software troubleshoot/repair on PC, Laptop. Design / configure / repair Networks (Wireless and Wired). (Cisco / Link sys / Welkin) Repair printers (many makes / models) write procedures for technical documentation.

Quest Diagnostics - Lead team of 4 on PC Refresh roll outs. Travelodge and Motel 8 – reconfigure wireless network, relocated antenna for better coverage. Secured in house network with WPA2, setup hotspot.

Cashman / CAT – Diagnosed/repaired HP printers (Maintenance kit, and various rollers) Built PC's for home users. Repaired issues with Apple desktops and laptops. Built server with SCSI Raid 5 for local real estate company, added NAS 2TB device via IP. Configured user groups for access.

Cigna Healthcare PC refresh / conversion. Troubleshoot issues with new applications loaded on users PC's after deployment. Including but not limited to: Rumba SNA3270 configurations and connections

MS Office products

VDI sessions configuration/connections

12/2005 – 02/2009 Newmont Mining Corp Contractor (various entities) Hardware/Software troubleshoot / repair on PC, Laptop. Audit licensing, image systems with Symantec Ghost and Newmont SOE. Repair printers and peripherals.

Configure/Troubleshoot Cisco 2960 network switches and troubleshoot 3600 series routers. Work on special projects as needed.

Mentor other techs with Newmont policies, and various technical aspects as needed. Emergency on-call as needed for various network/server outages.

Wireless networking (Cisco equipment). Troubleshoot Fiber and Cable LAN issues using Fluke testing equipment,

Config / repair IBM SAN equipment.

Repair telephone (digital / analog) issues and configure IP phone (Avaya). Administer Win server 2003 in a mixed MS/Unix environment using WSUS for system updates, setup and administer GPO's chiefly on Win XP and Win 2K desktops. Special Recognition

Participant on SAT (Special Action Team): Quality Control Quality representative for LAN Deployment team

Participant on ESC (Employee Satisfaction Council): Interpret employee surveys, gather, and provide suggestions for actual process changes

Technical lead on CSTS (Client Server Technology Services) Projects: Performed server builds, configuration, and LAN implementation

Site administrator over Bank One processing center (150) users The only contractor at Newmont to receive (2) awards of Newmont bonus Upon 2nd week at MacFarlane reviewed and resolved crippling DNS issue (that had plagued organization for months) and then proceeded to document further suggested changes to existing infrastructure.

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