Ci Cd Management Process

Madhavi KS

Phoenix, Arizona *******.***@*****.*** +1-623-***-****

EXPERIENCE

Infrastructure Release Manager

Equinix Oct 2020 - 2023.May

● Led, managed, and verified 40+ releases for 3 teams, including weekend BCP exercises, emergency patch releases, code deployments, server configurations and additions, and monthly maintenance.

● Used ServiceNow to track the progress of change requests and tasks, assign teams to corresponding change tasks, determine risk and priority levels, plan start and end dates, and provide risk analysis and business justification.

● Used Confluence to document implementation procedures, ServiceNow change requests, SDLC work efforts, test results, recovery protocols, and contact information of release participants.

● Used Jira to create and track assignment tasks, extract tasks associated with corresponding releases, and provide commentary on progress and impediments.

● Communicated all release objectives, established and documented release plans, and communicated those plans to all essential participants by collaborating with development/technical leads.

● Resolved conflicts between release times and dates by developing and implementing a release schedule that met the needs of several parties, and by communicating the schedule through the proper channels to ensure compliance.

● Improved the release management process by maintaining the release calendar, and scheduling release dates.

● Led and facilitated daily meetings with all involved teams to review release status, and communicate those updates to internal clients, resulting in successful and on-time releases.

● Conducting CAB Meetings and understanding the scope and impact of a change request.

● Providing down times if needed by collaborating with cross functional teams.

● Major Incident Management,identifying an incident and converting it to Major Incident by analyzing the Impact and effect of an application and tracking the incident from open to closure state. Maintaining a runbook for the same

● Post analysis, Finding root cause analysis, recording a fix for the future

● Involved in refreshing and readiness activities of an environment.

● Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, CircleCI) and version control systems (e.g., Git).

● Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and mobile application deployment processes

(iOS/Android).

● Proficiency in scripting and automation (e.g., Bash, Python) to streamline deployment workflows.

● Knowledge of configuration management tools (e.g., Ansible, Chef, Puppet) and infrastructure-as-code (IaC) principles.

Application Support Analyst

Bosch-May 2015 - Oct 2020,

● Worked with SQL Databases & network configuration.

● Hands-on experience in ETL jobs for data migration.

● Working Knowledge of IT Hardware and Software

● Contacting databases for field values by using OracleDB, Oracle SQL Developer, and Hue Interface in addition to writing SQL queries.

● Developed ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies

● Jira Experience: Know how to use Jira in Agile delivery models, and understand movement from environment to environment (development, testing, production). Ability to generate Jira dashboards and reports with updates.

● Remedy Experience: Proficiency in making changes, managing change requests, CRQs, Development activities, and approval steps. Must have good communication skills both verbal and written, and be able to communicate with very large teams to develop code and deploy code in a Low environment.

● End-to-End Release Management- able to generate reports, coordinate bugs/fixes, confirm completed before regression test, get a sign-off, dry run in production -1 environments, created task lists, having all parties involved

(database, Unix team, storage) made sure they understand their lead times and are actively engaged to delivery with their interdependencies and monitor progress.

● Rapid Response: Serve as the first line of defense in responding to incidents and escalations from customers, ensuring timely and effective solutions that minimize business disruption.

● Collaborative Partnering: Forge strong partnerships with application teams to prepare for new releases, updates, and enhancements, ensuring the seamless deployment of high-quality applications.

● Performance Enhancement: Continuously monitor and improve application performance to meet and exceed business goals, employing proactive measures to prevent issues and enhance user experience.

● Incident Management: Oversee incident management activities, ensuring proper identification, prioritization, resolution, and post-incident analysis.

● Problem Management: Lead problem management efforts, identifying underlying causes of recurring issues and coordinating with cross-functional teams to implement permanent solutions.

● Best Practices: Champion the adoption of industry best practices across the suite of applications, fostering a culture of excellence and efficiency.

● Continuous Improvement: Drive continuous improvement initiatives within the team and across applications, optimizing processes, workflows, and support mechanisms.

● Metrics and Dashboards: Develop and maintain performance metrics and dashboards to monitor support team efficiency, application health, and adherence to service level agreements.

● Stakeholder Communication: Establish clear lines of communication with stakeholders, providing regular updates on support activities, issue resolution, and application performance.

● Work with advanced technical principles, theories, and concepts

● Work with highly experienced and technical resources.

● Work closely with all the developers to resolve conflicts and promote the changes on a day-to-day basis.

● Ability to learn and master employer-specific software.

● Written, verbal and complex problem solving skills.

● Ability to diagnose & address application issues.

● Documented solutions for environments based troubleshooting issues with Microsoft Word and uploaded to Confluence.

EDUCATION

Masters in Computer Applications

• S.V. University, Tirupati • A.P, India • 2007

SKILLS

Technical: Release Management, ITIL, ITSM, Infrastructure Release Management Agile Methodologies, CI/CD, SDLC, Scrum, Jira, Confluence, ServiceNow, Jenkins, Gitlab, Git, Teamwork, Time Management, Communication, Critical Thinking, Leadership, Flexibility, Customer Service,

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