Naaz Reshma

Shrewsbury, MA ***** 781-***-****

ad0mky@r.postjobfree.com LinkedIn

QA Engineer

Analytical and results-driven professional with extensive experience in engineering industry. Solid history of ensuring quality and reliability of software products. Proficient in manual, automation, database, unit, functional, integration/system, performance, load, regression, and interface testing. Well-versed in implementing comprehensive test plans, identifying and documenting defects, and delivering high-quality solutions. Experienced QA professional skilled in comprehensive manual testing, adept at ensuring product quality through meticulous attention to detail and rigorous testing methodologies. Possess exceptional skills in test automation, continuous integration, and agile methodologies. Instrumental in leading Software Development Life Cycle (SDLC) to elevate products to the next level in terms of accuracy, security, and safety. Committed to driving continuous improvement and optimizing QA processes to deliver exceptional user experiences.

Technical Proficiencies

Technical Specification Analysis Program Logic & Optimization Tracking, Logging & Reporting Postman gRPC UI Kreya SoapUI GIT UFT/ ALM Bugzilla Sabre Amadeus GDS QTP TTS OpenShift Docker Jenkins Agile Postman Mango DB TOSCA Groovy Splunk JIRA Linux Windows Servers SQL Server Confluence Apache Gradle Sentinel Grafana

Professional Experience

Deem Inc, Oakland, CA Jul 2021 - May 2023

QA Engineer

Lead the development and maintenance of Selenium automation scripts, ensuring functionality of Air search web application. Enable the persistence of data as per air policy configurations as specified by needs, while conducting database validations. Coordinate with product owners and developers for ensuring the alignment with project objectives by devising test plans. Identify and mitigate project risks and provide superior-quality products as well as deliver input by reviewing test plans, test data, and code contributed by fellow team members.

Improved growth of metrics by evaluating system and application performance via Grafana and Splunk dashboards.

Proficient in Airline reservation and booking system using GDS (Sabre, Amadeus, Wolrdspan)

Increased quality, accelerated velocity, and reduced testing costs by executing automation tools and methodologies.

Uncovered and eradicated project risks, resulting in delivering superior-quality products.

Oversaw the implementation robust test automation frameworks and test suites for developing and testing cycles.

Enabled testing of Air Content Service and leveraged JMeter tests to optimize performance testing of REST web services by pioneering development of cutting-edge REST API framework.

AMADEUS NORTH AMERICA INC, Waltham, MA Mar 2015 – Mar 2021

QA Engineer

Adhered to requirements and validated application functionality while conducting range of testing methods including black box, functional, regression, and user acceptance testing. Ensured application performance and compliance with guidelines by participating in design, defect, and deployment meetings. Analyzed expected input/output results to authenticate devotion to application specifications by developing test cases using HP Quality Center. Diagnosed and resolved issues spanning entire technology stack, including software, applications, and network. Utilized consultative approach and extensive application knowledge to provide training, endorsing new hires to quickly acclimate to application environment.

Reported defects through HP Quality Center, WIN@proach, and JIRA, warranting defect tracking and monitoring to investigate and resolve issues.

Experienced with Functional Testing, Integration Testing, System Testing, and User Acceptance Testing phases.

Experienced in booking Air, Car and Hotels using major airline reservation systems.

Safeguarded optimal functionality across different platforms by configuring validating and analyzing application features on various mobile devices.

Verified obedience to application specifications while developing and executing test cases using HP Quality Center, effectively analyzing expected input/output.

Engineered technical/functional manuals, resulting in reduced training time and enhanced productivity by streamlining training process for new testers.

ADAM TRAVEL SERVICES INC, Boston, MA Jun 2012 – Feb 2015

QA Engineer / Business Analyst

Confirmed compliance with stipulated requirements, while devising strategies to enhance product quality and analyzing test outcomes by directing thorough evaluations of applications. Formulated test plans and identified pertinent test scenarios based on design and change documents, aligning with existing use cases and requirement specifications. Executed in-depth business analyses, identifying and outlining challenges, and proposing cost-efficient solutions by assessing project requirements. Delivered training sessions to agents on diverse scripts utilizing Sabre/Amadeus as on-site coordinator.

Employed methodical and systematic approach, while adhering to timelines by on-time schedule completion.

Experienced with most GDS, ARC and Airline publish and negotiated fares rules.

Managed complete test management process, encompassing requirements management, test planning, test execution, and defect tracking by employing quality center

Validated new features in accordance with user requirements during User Acceptance Testing (UAT) by engaging in requirements and review meetings with developers and users, adapting test cases accordingly.

Education

Bachelor of Computer Science

Baldwin Women's College, Bangalore, India

Pre-University in Science

St. Anne’s College, Bangalore, India

Licenses & Certifications

Document Production– Galileo, Bangalore, India

QA. Covered Manual testing

International Software Testing Qualifications Board (ISTQB)

Diploma in IATA / UFTAA Advances course – International Travel Consultation)

Diploma in Computer Science & Applications – St. Joseph’s College, Bangalore, India

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