Administrative Assistant Network Security

Katherine Berrio

Houston, TX

832-***-****

*****************@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant focused on taking a systematic approach to solving complex problems. Exceptional troubleshooting skills for networking issues, end user problems and network security. Efficient in handling multiple project priorities, always ensuring a quality customer experience. Customer Service experience in a high volume call center environment. Bilingual-Spanish, PROFESSIONAL EXPERIENCE

Brazoria County Health Department Contract 1/2021-6/2021 Trace Caller

Contact tracing is the process of working with a person (patient) who has been diagnosed with an infectious disease to identify and provide support to people (contacts) who may have been infected through close contact with the patient. This process is a core disease control measure that has been employed by health department personnel for decades and is a key strategy for preventing the spread of COVID-19. Depending on the agency or jurisdiction, the case investigation and contact tracing roles may be carried out by separate cadres of personnel. The Contact Tracer position focuses on activities involving people who may have been exposed to the virus, through close contact with a person diagnosed with COVID-19

FoodServ

Bartender/VIP Server 12/2019-Present

Sonia’s Furniture Administrative Assistant/Bookkeeping/Sales 05/2007-2019 Bookkeeping and Sales

Operated computer programmed with accounting software to record debit, credit, and total accounts also to store and analyze information.

Scheduled and confirmed appointments for customers or supervisors. Read source documents such as canceled checks, sales reports, or bills, and data entry in specific fields or onto tapes or disks for subsequent entry using keyboards or scanners. Goodwill Industries of Houston Job Connection- Office Assistant 10/2013-11/2013 Operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers.

Communicated with clients, employees, and other individuals to answer questions. Explained information, took orders, and addressed complaints, helped clients with computer needs. Assisted program staff with various projects and maintained logs of activities. EDUCATION My Computer Career – Information Technology 11/ 2018 Houston Community College – Business Administration 3/2007