Customer Service Shift Supervisor
Resume:
Brandi
Snapp
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Brandi Snapp
Outgoing Certified Trainer and Shift Supervisor with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menu knowledge in faced paced environments.
Skills
Team building
Organizational strengths
Safe serving knowledge
Service-oriented
Cash and credit handling
Experience
MAY 2014 – JUNE 2019
Shift Supervisor/Certified Learning Coach/Lead Server /
Red Robin, Kennewick, WA.
Trained workers in multiple positions, including restaurant protocol, proper food handling, and money handling. Handled escalated customer complaints to provide resolutions. Inspected restaurant prior to opening to ensure compliance with Steritech and Health Department codes.
SEPTEMBER 2012 – APRIL 2014
Bartender / Famous Daves, Kennewick, WA.
Multitasked to meet customer, business operations and server needs according to demand. Restocked beer and liquor. Checked identification of customers to verify age requirements. Maintained tight financial controls with highly accurate daily registers. Optimized bar inventory and storage to effectively meet expected business.
Education
MONTH YEAR
Diploma / Richland High School, Richland, WA
Honor role recipient. Worked off campus for Hanford’s Boeing Computer Services as part of the Cooperative Office Education program
Activities
Snowboarding, hiking, cross-training, yoga and strength training. Also active in my congregation and my Husbands non -profit organization 501-C3 Cushions a program for at risk youth.
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