Soyoung An

ad0mf8@r.postjobfree.com / 346-***-**** *8021 Kingsland BLVD #9211, Houston, TX, 77094

EDUCATION & RESEARCH

Ph.D. Tourism Management, major in Hotel Management August 2018 Kyunghee University, Seoul, Korea

Dissertation: A study on the impact of sustainable management on the non-financial performance of hotels

MS. Tourism Management, major in Hotel Management August 2014 Kyunghee University, Seoul, Korea

Thesis: A study on the effect of hotel’s culture marketing activity to corporate brand image and intent to relationship continuity: Moderating effect of philanthropy cognition on the corporate social responsibility

(2014), Korean Journal of Hospitality and Tourism, 28(6), 255-273 *Best paper honor & award BS. Hospitality Administration, major in Hotel Management December 2008 University of Nevada Las Vegas, Las Vegas, NV, USA PROFESSIONAL EXPERIENCE

Researcher, University of Houston, Houston, TX, USA January 2023 - Present Research field: CSR, ESG, customer service in hospitality industry Skill: Market analysis, AMOS (Structural equation modeling), SPSS Adjunct Professor, Kyunghee University in hotel management / Kyunghee Cyber University in marketing & sustainable leadership management, Seoul, South Korea September 2017 – December 2022

Research field: CSR, ESG, market research

Teaching courses: Hotel room management (Hotel 2501), Customer satisfaction management (Hotel 3507), Hotel & Tourism service management (Hotel 2505), CSR & sustainable management (A177801) Skill: competitive analysis, AMOS, SPSS, lecturing, coaching Project & Consulting January 2014 – April 2022

● Kangwon province ESG, Korea Tourism Organization, May 2021-April 2022

● Leisure Industry Yearbook 2021, Kangwon Land, January 2021-December 2021

● DMC VILLE management diagnosis and operation improvement plan, Seoul City, January 2019- December 2019

● Seoul walking tour course development consulting, Seoul City, January 2019-December 2019

● J-startup research report (Tourism industry start-up ecosystem); Innovation HUB, March 2018- November 2018

● Investigation and research on casino human resource development and casino employee registration system, Korea Casino Association, January 2014-December 2014 Club L Jeju (Formerly Lakehills Hotel), Jeju, South Korea July 2002-August 2003 VIP service team

● VIP member’s host and coordinate

Suite Hotel (Formerly Green Villa Hotel), Jeju, South Korea Jun 2000-July 2002 Hostess and server

● F & B service management

Research

A study on the effects of hotel non-face-to-face quality on customer satisfaction and relationship continuity focusing (2022), Journal of Hotel & Resort, 21(5), 23-41

A study on the effect of a tourist destination’s DSR on place dependence, perceived trust, and pro- tourism behavior: Focused on Jeju Island (2021), International Journal of Tourism and Hospitality Research, 35(7), 117-131

Corporate social responsibility of integrated resort company: Tourism Development and the role of NGO (2020), The Journal of NGO Studies, 15(3), 381-418

A study on the effect of hotel employees’ CSR motivation on authenticity, organizational trust, and organizational citizenship behavior (2020), International Journal of Tourism and Hospitality Research, 34(8), 159-175. * This study was supported by the NRF (National Research Foundation of Korea)

A study on the effect of global citizenship on social-capital and career maturity: Focusing on Z generation of hotel management’s student (2019), Korean Journal of Hospitality and Tourism 28(6), 65-81 A study on the influence of viewing motivation on attitude and visiting intention of TV infotainment travel program (2018), Journal of Tourism & Leisure Research, 30(4), 249-266

A study on the impact of sustainable management on the non-financial performance of hotels (2018), Korean Journal of Hospitality and Tourism, 27(5), 17-33

A study on the influence of viewing motivation of a TV reality travel program on viewing satisfaction and visit intention: Moderating effect of travel involvement (2018), International Journal of Tourism and Hospitality Research, 32(2), 5-19

Research trend on CSR in the hospitality industry (2017), International Journal of Tourism and Hospitality Research, 31(7), 149-163

A study on the effect of hotels’ sustainable management effort on corporate performance (2017), International Journal of Tourism and Hospitality Research, 31(3), 135-149

A study on the effect of hotel eco-friendly management on corporate performance (2017), Korean Journal of Hospitality and Tourism 26(2), 1-18

A study on the effects of Corporate Social Responsibility hotel image, customer satisfaction and customer loyalty, (2014), Journal of Tourism & Leisure Research, 26(4), 101-120 Publication

Hospitality & Travel Marketing (2022), Baeksan

International Tourism (2021), Baeksan

Modern Travel Product (2022), Baeksan

Association

● Director of Academy at AKHT (The Academy of Korea Hospitality & Tourism), April 2022-March 2022 Peer-review papers

● Academy Director at KHTA (Korea Hospitality and Tourism Academe), September 2017-August 2019 Peer-review papers

● Korea Food-service Beverage Association, January 2018-December 2022 Expert member & Judge

[Judge] F&B service, barista, mixology, served as a judge on cocktail and barista competitions Certificate

● Certificate of coffee barista & manager, 2015

● Certificated CS (customer service) manner coaching, 2011

● Certificate of Mixology, 2000

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