MAYNARD MACKENZIE DANG'ANA

Scaled Agile Program Manager Journey Mapping Insurance Ux

Program Manager with 10+ years expertise in building compelling B2B user experiences, as well as launching new products to B2C markets.

ad0mef@r.postjobfree.com +1-672-***-**** https://www.linkedin.com/in/maynard-dang-ana-87878019/ EMPLOYMENT HISTORY

1. Company Name: MICROSOFT

Position Title: PRODUCT MANAGER, PEOPLE SEARCH

AND GRAPH EXPERIENCES

Industry: SOFTWARE PRODUCTS AND SERVICES

Dates: APR, 2021 – May, 2023

2. Company Name: AGENCIFY LIMITED

Position Title: Ux PRODUCT MANAGER, AGENCIFY

Industry: SOFTWARE DEVELOPMENT, INSURANCE

Dates: JUN, 2019 – MAR, 2021

3. Company Name: TURNKEY AFRICA

Position Title: SOLUTION OWNER, GENERAL

INSURANCE SYSTEM

Industry: SOFTWARE DEVELOPMENT

Dates: SEP, 2015 – JUN, 2019

4. Company Name: EH TECHNOLOGIES

Position Title: LEAD CONSULTANT

MANAGER, APPLICATIONS SUPPORT

Industry: INDEPENDENT

CONSULTANT FINANCIAL

SERVICES, SOFTWARE

ENGINEERING

Dates: JAN, 2013 – SEP, 2015

EDUCATION LEVEL

Bachelor of Arts

Course Name: B.A Economics

University: Catholic University of Eastern Africa

Areas of Study: Economics, Sociology

PROFFESSIONAL EXPERIENCE

Apr, 2021 – Jun, 2023: Ux Product Manager, People

Search and Graph Experiences, Microsoft

People Search Ux Experiences on Enterprise Search

This covers enhancing the Search results Ux experiences on the search and results page, when searching for people. Helped achieve higher levels of discoverability, and understandability, of people results for users, and has been seen in:

a. Achieved search performance parity (<2s to return results) with older models.

b. Achieved higher coverage per unique user (>7m

impressions), as well as improvements in

conditional click through results, as more users

engage with people results (>12m MAU).

Honoring People Search User Jobs-to-be-done on user needs around “increasing collaborations” and “making educated decisions”

Broadened the scope of people search success by

matching on people properties (Ux redesign of

highlighting matches on the search page).

Increased the propensity for people search success by working with customers to build search page

customizations using filters. This is being see in: a. Reduced time to success for people searches, as results can be more accurately determined.

b. Improved overall success rates.

Triage for General Feedback

Performed Level 1 and Level 2 triage of user General Feedback (>500 items), that is captured on M365

products.

a. Performed Incidence Management to capture

feedback that needed bug fixes, or product

enhancements.

b. Maintained a feeder channel for the pool of

customer needs.

June, 2019 – Mar, 2021: Product Manager, Agencify

Journey Creation as a Product Technical Lead and a Founder Member, of a Mobile-First Portfolio Management Platform for Insurance Intermediaries.

Led a team that built-up the insurance value-add journeys for business processing for agents:

Quotation with real-time price estimation, Policy

maintenance with premium computation, Claims

Notification, and an API-based model to allow

integration with Insurer Partners.

Transferred the Insurance product processing

platform from Oracle Pl/Sql based to Java

Springboot based functional logic, in order to become an API-first platform for mobile.

Established and maintained a feedback-loop with the Customer Relationship Manager, who recruited and

supported Intermediaries such as Insurance Agents, in order to anchor features with a customer focus.

Served as the key resource for achieving the current usage metric of 200 active agents processing $7,000 premiums per month.

Jan, 2018 – June, 2019: Solution Owner, General

Insurance System (GIS), Turnkey Africa

Solution Owner: A lead Product Ownership role -

Managing the 3 product teams, each with a product

owner manager. This was for the GIS product pipeline. The emphasis is delivering a stable product, whilst increasing both solution functionality

and team productivity.

Management of Product Teams working on Insurance

automation of Product Journeys for Local and

International General Insurance Companies, within

Africa.

International Expansion

Built property insurance product features for

use in Nigerian Oil and Gas Insurers, as well as

a premium model for use in the South African

market.

Built in features for running Bancassurance

business, for banks operating across multiple

countries.

Product feature-enhancement Pipeline

Built a customizable product with several

feature enhancements, to accomodate many

customers with varied jurisdictional

requirements.

Onboarded the short-term Insurance product to

a version control platform that increased

stability and developer healthy-habits.

UX

Working with enterprise-client digital

transformation teams toward building user

journeys that mirror delightful customer

experience. This involved designs + building

Open APIs to ingest and provide external

developers with query capability.

People Manager

Pioneered the establishment of agile squads, led by Product Owners, that managed different

product versions. I managed 3 Product Owner

reports.

Stanford Seed Transformation Plan, based on Culture Change

With the ambitious goal of securing 5M dollars funding, increasing Net Promoter Score to 90% and creating a nurturing work environment that attracts and maintains talent, the Stanford Seed program was a 1 year company strategy transformation program, in association with the University. We got specialized advice, structured over the 4 quarters of 2019, created a template for enhanced productivity and an empowered workforce.

Customer Alignment

With Ongoing projects and support work prioritization, customer engagement via periodic visits were organized. This also helped create alignment with enterprise-client product roadmaps.

KNOWLEDGE PROGRAMS

Oracle PLSQL backend logic Developer

Itil.v3 Certification

Product Management

R

ADDITIONAL INFORMATION

Hobbies: Fiction writing, Administration of Africa Development Centre Book Club, Watching International Test-match Rugby, Recreational running, reading Classical Fiction, Watching Movies.

REFERENCES

1. Ajla Badza

Senior Product Manager

Microsoft

Munich, Germany

Ajla Badža LinkedIn

2. Bernt Ivar Olsen-Kritiansen

Senior UX Researcher

Microsoft,

Tromso, Norway

https://www.linkedin.com/in/bernt-ivar-olsen-kristiansen 3. Jon Meling

Principal Product Manager

Microsoft

Tromso, Norway

+474*******

(1) Jon Meling LinkedIn

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