Crew Team Member, housekeeping, packager handler, assembly

Angela Sigala-Hurtado

Fort Worth, TX *****

**************@*****.***

Professional Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Talented Crew Team Member with 1 years preparing food items, maintaining kitchen and taking orders at cash register. Highly accurate when preparing orders with special requests and substitutions. Dedicated team player when communicating with others to meet customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Advanced Planning

Time Management

Food Delivery

Verbal and Written Communication

Cleaning and Sanitizing

Organizing Supplies

Kitchen Station Cleanliness

Basic Repairs

Sweeping and Mopping

Shift Work

Customer Interaction

Preparing Guest Salads

Proper Equipment Operation

Merchandise Sales

Kitchen Cook Lines

Emergency Situations

Condiment Preparation

Special Diets

Station Preparation

Dining Room Organization

Food Safety Procedures

Washing and Storing Dishes

Kitchen Support

Goods Scanning

Dietary Restrictions

Work History

January 1997 - April 1999

Auto Parts Inc. - Alvarado, TX

Inventory Associate, Cashier

Created reports detailing inventory costs, deliveries, and usage. Completed stock inventories to identify and address issues negatively impacting controls.

Developed and implemented strategies to keep stocks organized and reduce excess inventory.

Implemented systems for tracking and managing stock levels with accuracy and precision.

Analyzed inventory trends to identify and prepare for potential issues and discrepancies.

Restocked and organized merchandise in front lanes. Greeted customers entering store and responded promptly to customer needs.

Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.

Performed data entry and completed proper paperwork. Answered questions about store policies and addressed customer concerns.

Helped customers complete purchases, locate items, and join reward programs.

Built relationships with customers to encourage repeat business. Worked closely with shift manager to solve problems and handle customer concerns.

Welcomed customers and helped determine their needs. Stocked, tagged and displayed merchandise as required. Maintained inventory count, tracked usage, and documented variances.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Managed inventory storage in clean and organized fashion. Assisted customers with returns, refunds and resolving transaction issues.

Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

February 1999 - June 2000

Alvarado Nursing Home - Alvarado, TX

Dietary Aide

Monitored and evaluated patient progress, documenting results. Arranged tray and or table settings with proper tableware, condiments, and tray card.

Distributed food during busy peak periods to drive customer satisfaction.

Detected disposition of spoiled food and other unusual conditions. Developed and implemented nutrition care plans.

Obtained and evaluated dietary histories of individuals to plan nutritional programs.

Maintained strict levels of cleanliness for tables, floors, and prep areas.

Delivered nourishment and supplements to nurse station for distribution to specific residents.

Monitored food safety and sanitation standards in food service areas.

Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed. Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Discarded outdated food products and maintained waste disposal procedures.

Kept all kitchen areas clean, tidy and free of hazards. Followed all food safety regulations while preparing meals for patients.

Served meals to residents in accordance with established schedules and dietary procedures.

Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

July 2001 - December 2001

Nokia Mobile Phones - Fort Worth, TX

Assembly Line Worker

Continuously checked products for quality assurance according to strict guidelines.

Assisted quality assurance by inspecting items and removing defective parts.

Led production meetings to provide reports to management. Generated and maintained accurate production records. July 2002 - November 2002

Payless Distribution Center - Fort Worth, TX

Shelf Stocker, Cashier

Upsold additional products and services to customers, increasing revenue.

Welcomed customers and helped determine their needs. Worked closely with shift manager to solve problems and handle customer concerns.

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Stocked, tagged and displayed merchandise as required. Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.

Helped customers complete purchases, locate items, and join reward programs.

Greeted customers entering store and responded promptly to customer needs.

Restocked and organized merchandise in front lanes. Answered customer questions and provided detailed product information.

Assisted customers with returns, refunds and resolving transaction issues.

Worked flexible schedule and extra shifts to meet business needs. Built relationships with customers to encourage repeat business. October 2019 - March 2021

Fed Ex Ground - Fort Worth, TX

Packager Handler

Successfully navigated large shipments of materials through tight spaces and busy facilities.

Verified quantity and description of materials received by checking merchandise against packing list.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Strapped items down over protective padding to secure throughout transportation.

Proved successful working within tight deadlines and a fast-paced environment.

Maintained clean, orderly work environment free of hazards. Removed jams and unblocked conveyor system to maintain flow of goods.

Followed safety regulations to maintain safe work environment. Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

July 2021 - September 2021

United Parcel Service, UPS - Fort Worth, TX

Unloader

Assembled pallets and crates for secure transportation of materials.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Managed warehouse operations and verified proper shipment procedures.

Used barcode scanners and other technology to track and document cargo information.

Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.

Unloaded packages with care and placed in proper staging area. Maintained organized work area by storing equipment safely and properly.

Maintained clean, orderly work environment free of hazards. Loaded and unloaded materials onto and off of trucks for fast shipment.

January 2022 - July 2022

Uber Eats - Fort Worth, TX

Delivery Driver

Expedited deliveries to meet customer deadlines and requirements. Minimized company liability and risks to loads by obeying traffic laws.

Protected people and equipment from hazardous materials by using correct procedures.

Completed on-time deliveries by choosing best and most efficient routes.

Drove truck in urban and rural areas to expertly make high volume of deliveries.

Followed corporate procedures to maintain company and customer data confidentiality.

Managed customer inquiries and complaints in polite and professional manner.

Successfully avoided time delivery delays by carefully planning best routes.

Maintained upbeat, positive attitude in busy, customer-focused environment.

Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations. Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Delivered packages to customer doorsteps and business offices. Kept detailed records of deliveries and money received from customers.

July 2022 - October 2022

Jack In The Box - Fort Worth, TX

Restaurant Team Member

Served food and beverages promptly with focused attention to customer needs.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Used slow periods to restock supplies, ice, trays, and delivery bags.

Bussed and reset tables to keep dining room and work areas clean. Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

May 2018

Tarrant County College District Fort Worth, TX

Associate of Applied Science Mental Health Counseling Substance Abuse Counseling

Additional Information

Deaf, Read lips, ASL

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