JOHN SEBASTIAN

714-***-**** ad0m6n@r.postjobfree.com

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

TECHNICAL PROFICIENCIES

PROFESSIONAL EXPERIENCE

Technical Services Professional

CoreLogic Corporate Office, Irvine, CA 03/2022 - Present

Provide executive level and VIP support.

Zoom conference setup for executives and VIPs.

Zoom Rooms maintenance.

Basic Zoom Rooms administration via Zoom Portal

Crestron Zoom Rooms setup.

DTEN Zoom Rooms Support.

iPhone, iPad and iOS support.

iMac and MacBook Pro support.

Configure and support Intune Company Portal app for iOS MDM.

Office 365 support.

Active Directory users and computers account management.

Cisco AnyConnect & AppGate Support.

YeLink IP Phones configuration and support.

Network connectivity and troubleshooting support.

Four Winds Interactive Digital Signage.

Onsite and Virtual support via Zoom and MS Teams

Offsite events support.

Lexmark and HP printer support.

HW/SW, laptops and desktop support.

Laptops and desktop deployment.

Laptops and desktop imaging and firmware updates

Multiple HW/SW and move projects.

15 plus years of experience in end user support

15 years experience in workstation administration with Windows 7 and Windows 10 Enterprise.

15 years experience in installation, configuration and repair of MS Office and client related

software.

5 years iPad, iPhone, MacBook and iOS support.

Handheld Scanners

MSTSC

Bomgar Remote Assist

HP & Ricoh Printers

Dell & IBM Lenovo

Service Now ITSM

ServiceDesk Plus

12 years of experience in installation of internal components, service, repair and maintenance of

personal computers, peripherals and printers.

Customer service centric approach.

Research and troubleshooting skills

Ability to adapt to change quickly.

Windows 10 Enterprise.

Office 365, 2010 & 2016

Microsoft Edge & Chrome

TCP/IP

Active Directory

iPhones, iPads, MacBooks.

iOS

Cisco Jabber

Zoom Chat

Cisco Video Conferencing

Zoom Video Conferencing

Zoom Rooms

Teams Video Conferencing

Cisco and Yealink IP Phones

Problems and resolution documentation.

Business Systems Analyst

Reyes Coca-Cola Bottling (RCCB), Irvine, CA 04/2019 – 03/2022

Active Directory user and computer accounts management.

Work with HR to setup new users.

Image and prepare Lenovo laptops.

Configure O365 apps such as Outlook, MS Office Suite, and MS Teams.

Install and configure GlobalProtect VPN.

Transfer data and configure iPhones.

Register iPhones in Apple Business Manager

Sync iPhones and assign profiles in AirWatch.

Assist with Cisco DX80, Cisco Telepresence and BlueJeans Video conferencing.

Assist remote users via Configuration Manager Remote Control EDUCATION/CERTIFICATIONS

CompTIA A+ Microsoft Certified Systems Administrator MCSA

CompTIA A+ Certified Professional.

CompTIA Network+ Certified

Lenovo Laptop Systems Service.

Lenovo Desktop Systems Service

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