Customer Service Entry Level
Resume:
KIERITA COLEMAN
Charlotte NC C: 704-***-**** E: ************@*****.***
OBJECTIVE
Highly motivated critical thinker, with leadership qualities looking for the opportunity to begin to expand into an entry level position with a great company. Successful track record of displaying exceptional Customer Service experience in a fast-paced multicultural population. SKILLS
● Basic knowledge of Microsoft Office
● Excellent verbal, written, and
communication skills
● Critical Thinker
● Natural Leader
● Quick Learner
EDUCATION
Central Piedmont Community College – Charlotte, NC
*Received GED
* Miller-Motte College- Wilmington, NC Currently Enrolled Medical Terminology
WORK HISTORY
Grant Specialist, 09/2023 - Present
E4E Relief - Sherpa LLC - Charlotte, NC
● Coordinate the evaluation, application process and acceptance process of local, state and federal public funding grants, foundation funding opportunities
● Responsibilities include conducting research, preparing budgets; writing and editing components of grant proposals requiring advanced job skills Benefits Verification Specialist, 09/2019 – 07/2023 Lash Group – Amerisource Bergen – Charlotte, NC
● Contact insurance companies to verify patient specific benefits
● Complete data entry and appropriate forms to document patient benefits coverage
● Triage Cases with missing information to appropriate program associates
● Identify any restrictions and details on how to expedite patient access Customer Advocate, 05/2018 – 09/2019
Continuum – Charlotte, NC
● Review and modify customer accounts with no error.
● Process refunds and collect customer payments
● Provide appropriate account information to customers
● Activate, transfer, and Troubleshoot customer devices Customer Service, 11/2015 – 05/2018
Iqor – Charlotte, NC
● Process Utility payments with exceptional customer service.
● Schedule Utility connection and maintenance appointments in a timely manner.
● Provide customers with Utility payment assistance information.
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