Tennyson Williams, PMP, CSM

***** ***** ***** *** • Union City, CA 94587

ad0m59@r.postjobfree.com • 510-***-****

Project/Program Manager

Certified project/program manager experienced in planning and budget control with a track record of delivering projects on time and under budget.

SUMMARY OF QUALIFICATIONS

● I have extensive experience in software and hardware development, specifically as a project/program manager. My areas of expertise include software/hardware development, project planning, strategic planning, systems analysis, troubleshooting, quality control, forecasting, scheduling, localization, and results tracking.

● I have a proven track record of strategically creating and implementing technical and operational plans. I also have exceptional communication skills and excel in analysis and problem-solving.

Technical Skills

Platforms: MS Windows 7/Vista/XP/2003/2000/NT/98, UNIX, HP-UX, Linux, CISCO, IOS, RDK, Android Network Systems and Protocols: RDK, VoIP, MGCP, H.323, SIP, Ethernet, Token Ring, FDDI, ATM, Wireless LAN, Wireless IP, SIM, TCP/IP, T1, Frame-Relay, DSL. RAS, DSU/CSU, DNS, SMTP, DHCP, VoIP Security, Diagnostics and Instrumentation, ISO 13485.2016 Hardware: Deployment/Interoperability of Cisco Unified Call Manager, IP Phones, Routers, Switches, Bridges & Hubs

Tools: JiRA, Word, Excel, Outlook, Access, MS PowerPoint, MS FrontPage, MS Project, DreamWorks, and Visio. Translation Memory, Passalo, Trados, wiki, ChatGPT ACHIEVEMENTS & RESULTS

● Successfully implemented a Diagnostic

and Instrumentation feature, k-factor,

into Cisco Unified Communication

Manager IP Phone products. For the first

time, individuals can now measure the

audio quality of an IP call. (Cisco)

● Improved project planning and

minimized resource cost by leading the

roll out of the Resource Allocation

Management System (RAMS). This

provides an accurate view of personnel

resources deployment. (Cisco)

● Minimized customer found defects and

improved software hacker protection by

leading the development and deployment

of C/C++/JAVA secure coding class for

VTG software developers. This class

provides development engineers the ability

to write secure code the first time. (Cisco)

● Saved time and money by streamlining

the BU’s project commit process

combining the Program Plan and Execution

Commit slides into one document. This

freed the Project Manager from working

twice with the same information. (Cisco)

● Led teams to generate over $20 million

of annual revenue by working with AT&T

to create custom GSM Base Station for

their European cell site. (Hewlett Packard)

● Led teams to generate $2 million annual

sales in the commercial market by

identifying a unique market where HP

could market their UNIX computer solution.

(Hewlett Packard)

● Added new languages to the Group’s

portfolio without increasing the budget

by proposing and implementing a unique

program by having the Sales organization

pay for the localization of languages.

(Cisco)

● Saved the Group over $30,000 annually

per language by working with Localization

Engineering to develop a tool that allowed

the Sales Organization to take ownership

of the translation task. (Cisco)

PROFESSIONAL EXPERIENCE

Comcast

Project/Program Manager

RDK Security Project Manager 10/2018 – 11/2022

As the RDK Security Program, Project Manager I managed all activities related to the security of the Comcast RDK software/hardware development. This entailed

- Facilitation of weekly scrum meetings

- Ensuring all reported CVs are tracked through development and release

- Working with key stakeholders

- Providing project metrics as needed

- Working to subject matter experts to train developers on how to write secure code RDK Program Manager 11/1/2013 – 9/30/2018

As the RDK program manager I was responsible for the development of the Comcast RDK software framework for video, broadband, camera, etc.. Google

Project Manager, Localization 8/11/2012 – 10/30/2013 As a member of Google’s localization team, I facilitate the delivery of various projects utilizing Google’s release process

PayPal

Project Manager, Localization 7/11/2011 – 8/11/2012 As a member of PayPal localization team, I facilitate the delivery of various projects utilizing PayPal’s release process

Guardian Mutual

Manager, Financial Services 5/2010 – 5/2011

As a Senior Manager managed multiple clients’ financial projects and asset management systems. As a licensed agent I was able to offer various financial products to my clients. Cisco Systems, San Jose, CA 10/2000 – 10/2009

Localization Program/Project Manager – VTG/IPCBU

As a member of VTG’s localization team, program managed the internationalization and translation of the Cisco Unified Communication Manager (CUCM), IP Phones, and associated applications into 40+ languages. Supported other product teams as we worked on coordinated releases of Cisco Unified Communication Solutions.

● Utilized Cisco’s GEM process to quarterly release 40+ languages for Cisco’s Unified Communication Manager

● Coordinated with team leaders to check the project status and deal with issues regarding project completion

● Responsible for project plans, schedules, financial and technical metrics

● Responsible for preparing weekly status reports for senior management

● Responsible for budgeting and tracking of expenses for VTG localization

● Responsible for coordinating work with 3rd party vendors

● Responsible for localization test lab

● Released weekly updates using both email and project wiki page

● Devised a process change that enabled the translated files to be released at the same time as the English version

● The liaison for the Business Unit on internationalization and localization issues

● Championed and led the effort to move localization team to utilize wiki page as a method of communicating project status

Senior Program Manager – Voice Technology Group (VTG/IPCBU) Devised strategies and plans to make the voice system more secure, and with better diagnostic capability as I worked with group VPs and Directors.

● Led systems architectural teams to define and establish consistent security, diagnostic and instrumentation requirements for VTG’s VoIP products

● Responsible for the program charter and scope

● Responsible for program plans and schedules

● Responsible for preparing weekly status reports for senior management

● Coordinated with stakeholders, various engineering teams, and product marketing to get features incorporated into the product plan

● Maintained and updated the program feature and release plan

● Led weekly meetings with local and remote engineers

● Published weekly meeting notes

Senior Project Manager – Voice Technology Group (VTG/IPCBU) Project managed the initial software and hardware releases of Cisco’s VoIP wireless phone, using Cisco’s GEM process.

● Coordinated development with Cisco’s engineering and ODM

● Facilitated weekly meetings with internal and external team members

● Responsible for project plans and schedules

● Published weekly meeting notes

● Reported monthly to management on project status

● Maintained hardware and software issues list

● Worked with team on evaluation of SOWs and cost estimates

● Interacted with manufacturing and marketing sales and productions issues Senior Project Manager – Remote Access Business Unit Utilizing Cisco’s GEM process, managed four (4) cross-functional teams in San Jose and Australia to develop and test software products for various Cisco switches.

● Reported weekly to management on project status

● Responsible for project plans and schedules

● Represented the BU as the Critical Account Program Manager

● Maintained issues list with planned resolution

● Worked with the sales team on the deployment of upgrades to customers as a means of resolving their critical problems

Business Consultant 1998–2000

● Provided consulting services for small businesses using technology to enhance sales, reduce costs, and create a marketing presence

Auspex Systems, Inc, Santa Clara, CA 1997–1998

Manager Telecommunication Marketing

● Developed Auspex’s overall telecommunication marketing strategy

● Created and distributed a CD-based reference guide for the Marketing and Sales Force Hewlett Packard Company, Cupertino, CA 1984–1997

Business Development/Project Manager (1993–1997)

● Managed development and deployment of a customized GSM Base Station Controller computer system to AT&T/Lucent Technologies

● Led negotiations with long distance carrier LCI for the delivery of a calling card and 800-number system

● Managed various projects with AT&T plus Bell Labs, Pac-Bell, Southwestern Bell, Bell Atlantic, etc.

Third Party Program Manager (1989–1993)

● Negotiated and managed the relationship with the Ultimate Corporation resulting in annual sales of $10 million

● I was the key participant on a team that negotiated contract $100 million contract with Prime Computers

Sales Engineer (1984–1989)

● Successfully sold HP instrumentation and computer products to high technology companies in Southern California

EDUCATION

Master’s in business administration, University of Phoenix - San Jose, CA B.S. Electrical Engineering, Worcester Polytechnic Institute - Worcester, MA CERTIFICATION

Project Management Professional (PMP) certified November 2002 Certified ScrumMaster February 2011

PROFESSIONAL AFFILIATIONS, MEMBERSHIPS

Project Management Professional: active member since August 2002 Past Board Member PMI IT&T SIG – VP Membership

PMI Silicon Valley SIG – Since August 2002

Worchester Polytechnic Institute Alumni Group, Northern California Chapter – Founding Member

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