Jairo Carruyo

Summary

832-***-**** ad0m54@r.postjobfree.com

Relationship oriented individual with results driven approach to generating revenue and establishing trusting relationships with customers. Experienced in customer service, sales, documentation, data entry, billing and payments, complex problem solving, and scheduling. Motivated by a fast-paced environment and rapidly changing working environment as well as collaborating with highly motivated team members. Committed to continuous learning and improvement. Eager and professional looking for a position that will allow me to utilize my skills and knowledge to contribute to the organizatios success and build a successful career.

SKILLS AND COMPETENCIES

• Customer Service

• Bilingual (English & Spanish)

• Interpersonal Skills

• Sales

• Networking

• Troubleshooting

• Exceptional Communication

• Problem Solving

• Salesforce

• Energy/Solar Experience

PROFESSIONAL EXPERIENCE

Self Employed/Freelancer .

Trader 2018 - Current.

Conducted in-depth research and analysis of financial markets, equities, and investment opportunities utilizing various tools and methodologies to make informed trading decisions and consistently outperform market benchmarks, Buy and sell to obatin capital equity gain.

NRG Energy inc .

Customer Support 2016 - 2018

Successfully addressed customer inquiries, concerns, and technical issues related to solar energy systems, demonstrating extensive knowledge of solar products and services. Process thru salesforce Installation underwritting stages .Maintained accurate records of customer interactions and technical support cases, ensuring compliance with company policies, and contributing to data-driven decision-making for process improvement .Utilized in-depth understanding of solar technology to troubleshoot system performance, assist customers with monitoring software, and facilitate warranty claims, enhancing the overall customer experience.

CenterPoint Energy.

Customer Service Associate 2014 - 2016

Demonstrated exceptional customer service skills while working as a Customer Service Associate at CenterPoint Energy, consistently exceeding performance targets and maintaining a high level of customer satisfaction.Developed strong problem-solving abilities by efficiently addressing customer inquiries, resolving billing discrepancies, and providing timely solutions, resulting in improved customer retention and positivefeedback.

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